Customer Service Associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Accomplishments
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Skills
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Work History
Customer Service Associate | 03/2021 to Current
Fedex Cross Border - York , PA
Fedex Cross Border - York , PA
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
Concessionist | 11/2018 to Current
Ipic Entertainment - Atlanta , GA
Ipic Entertainment - Atlanta , GA
- Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms.
- Transported supplies and stock to replenish items to streamline operations.
- Enhanced transactions with thoughtful suggestions and upselling opportunities of loyalty cards and concession items to impact revenue.
- Mentored new employees to provide training on proper execution of job responsibilities.
- Tabulated food and beverage orders quickly so guests avoided delays in seating.
- Motivated staff to perform at peak efficiency and quality.
- Sold admission, processed payments and issued tickets.
- Provided information about current and future events at facility.
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs.
- Directed ticket holders to seats and facility locations.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Printed tickets, checking accuracy of date, time and seat numbers before giving to customers.
- Assisted customers in choosing seats, guiding and recommending options via seating map.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Concessionist | 05/2018 to 09/2019
Ipic Entertainment - Boca Raton , FL
Ipic Entertainment - Boca Raton , FL
- Maintained quality safe handling procedures for concessions purchased.
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
- Consistently provided friendly service to promote better customer engagement.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Reduced customer wait times by quickly and efficiently operating customer window and sales register.
- Efficiently prepared sandwiches and other menu items for guests.
- Cleaned food preparation areas, tools and equipment.
- Accurately operated cash register to process many customer payments daily.
- Provided product information and menu item explanation in consideration of dietary restrictions.
Young Adult Leader | 06/2018 to 08/2019
Clarksburg City Parks - City , STATE
Clarksburg City Parks - City , STATE
- Kept program children safe and secure at all times with proactive monitoring strategies.
- Created and maintained safe and nurturing environment for children.
- Delivered constructive feedback on children to parents and guardians and informed of any disciplinary issues.
- Handed out classroom materials, like pencils, paper and crayons.
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
Education
Robert C. Byrd High School - City | High School DiplomaExpected in 05/2021
Certifications
- Sales Essentials Certificate
Additional Information
I am a hardworking, responsible, professional, outgoing, and organized worker.
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Resume Overview
School Attended
- Robert C. Byrd High School
Job Titles Held:
- Customer Service Associate
- Concessionist
- Young Adult Leader
Degrees
- Robert C. Byrd High School - City | High School Diploma
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