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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about company standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Diligent in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Detail-oriented in entering accurate data for company needs. Read and quickly understand information found in source documents to complete efficient work. Effectively complete more than 30 docs per hour with no errors.

Quality-focused Data Entry Clerk offering experience in data processing. Skilled at entering data quickly with strong attention to detail and accuracy. Team-player with outstanding communication skills and flexibility in working with others.

Diligent Data Entry Operator offering expertise in data entry. Highly organized and systematic in resolving data issues and completing many uploads. Good problem-solving and decision-making abilities.

Safety-oriented Maintenance Worker offering experience in troubleshooting and repair expertise. Dedicated and reliable with skills in problem solving, general plumbing and electrical work. Team-oriented with commitment to completing tasks on-time and under budget.

Knowledgeable maintenance worker offering numerous years of troubleshooting and repair with advanced technical knowledge. Diligent, dependable and service-driven with strong safety record and excellent follow-through. Well-versed in consulting blueprints and schematics to assess repair needs.

Dependable individual boasting background handling roof and ceiling repairs, cautiously operating work machinery and moving heavy furniture. Bilingual Maintenance Worker skilled in unclogging sinks and toilets and testing carbon dioxide and smoke detectors.

Skills
  • Effective communication
  • High-energy attitude
  • Stockroom procedures
  • Store maintenance
  • Technologically savvy
  • Organizational strengths
  • Product organization
  • Works well with others
  • Filing and data archiving
  • Meticulous attention to detail
  • Collecting information
  • Computer-savvy
  • Verifying data accuracy
  • Excellent communication skills
  • Critical thinker
  • Customer service-oriented
  • Strong interpersonal skills
  • Time management
  • Pleasant demeanor
  • Proficient with data entry
Experience
11/2021 to Current
Customer Service RepresentativeGreatcall - San Diego , CA
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Made outbound calls to obtain account information.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
09/2020 to Current
Sales ConsultantBob's Discount Furniture - Wharton , NJ
  • Managed portfolio of numerous accounts, executing daily outbound calls and contacting new and existing customers to identify products and services that address critical needs.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
11/2019 to Current
Data Entry ClerkJacobs Engineering Group Inc. - Dearborn , MI
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Communicated with coworkers regarding deadlines and project milestones.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Adjusted or corrected data entries incorrectly input, identifying causes of data entry errors and contributing to revision of standard protocols to prevent future inaccuracies.
  • Transcribed data after verifying information to deliver projects with 100% accuracy.
  • Processed confidential tax form information with care and precision.
  • Ensured confidentiality of client and staff personal details.
  • Completed accurate and efficient data entry and database updates to support data operations.
  • Ensured confidentiality of client and staff personal details by adhering to all company regulations and requirements.
10/2018 to Current
ShopperCoborn's - Otsego , MN
  • Created communication strategies to meet client objectives
  • Delivered groceries in a timely manner, within the window
  • Created great customer satisfaction
  • Planned and executed shopping objectives in minimal time constraints.
10/2017 to 11/2018
Maintenance WorkerAbb Ltd - Concord , NH

Responsibilities included cleaning, and providing workers with a safe work environment. Making sure every component of store is running normally. Vacuuming, sweeping, etc.

  • Used rulers and micrometers to inspect parts to determine changes in dimension requirements
  • Requisitioned supplies and equipment for cleaning and maintenance functions
  • Dismantled equipment to access, remove and replace defective parts to maintain operability
  • Cleaned and restored building interiors damaged by fire, smoke or water
  • Fixed building systems and structural components using professional finishes.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Diagnosed and repaired mechanical machinery issues.
  • Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
  • Followed correct procedures for handling, transporting and disposing of new and recycled materials.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Replaced bulbs in light fixtures and regularly checked smoke and carbon monoxide detectors to maintain proper functionality.
  • Oversaw upkeep of entire facility and notified supervisors of service repair needs.
05/2014 to 10/2017
Customer Service AssociateFirst Health Of The Carolinas - Pittsboro , NC
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
  • Achieved high customer satisfaction scores by de-escalating complaints quickly
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery
  • Contributed to business growth by confirming customer satisfaction with service and quality
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
Education and Training
05/2018
Associate of Arts: CommunicationsLawson State Community College - City, State
05/2014
High School DiplomaRamsay High School - City, State
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How this resume score could be improved?

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Resume Strength
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Resume Overview

School Attended

  • Lawson State Community College
  • Ramsay High School

Job Titles Held:

  • Customer Service Representative
  • Sales Consultant
  • Data Entry Clerk
  • Shopper
  • Maintenance Worker
  • Customer Service Associate

Degrees

  • Associate of Arts : Communications
    High School Diploma

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