Customer Service Associate Resume Example

• Managed portfolio of numerous accounts, executing daily outbound calls and contacting new and existing customers to identify products and services that address critical needs.
• Fostered relationships with customers to expand customer base and enhance loyalty and retention.
• Prepared and processed contracts and order forms for new and existing customers.
• Greeted incoming customers and provided expert sales and service to drive revenue.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.

• Identified and corrected data entry errors to prevent duplication across systems.
• Maintained quality levels above prescribed minimums to support team productivity and efficiency.
• Communicated with coworkers regarding deadlines and project milestones.
• Identified errors in data entry and related issues by mentioning to supervisors for resolution.
• Adjusted or corrected data entries incorrectly input, identifying causes of data entry errors and contributing to revision of standard protocols to prevent future inaccuracies.
• Transcribed data after verifying information to deliver projects with 100% accuracy.
• Processed confidential tax form information with care and precision.
• Ensured confidentiality of client and staff personal details.
• Completed accurate and efficient data entry and database updates to support data operations.
• Ensured confidentiality of client and staff personal details by adhering to all company regulations and requirements.

• Created communication strategies to meet client objectives
• Delivered groceries in a timely manner, within the window
• Created great customer satisfaction
• Planned and executed shopping objectives in minimal time constraints.

Responsibilities included cleaning, and providing workers with a safe work environment. Making sure every component of store is running normally. Vacuuming, sweeping, etc.

• Used rulers and micrometers to inspect parts to determine changes in dimension requirements
• Requisitioned supplies and equipment for cleaning and maintenance functions
• Dismantled equipment to access, remove and replace defective parts to maintain operability
• Cleaned and restored building interiors damaged by fire, smoke or water
• Fixed building systems and structural components using professional finishes.
• Notified management about necessary repairs or professional service needs for building operating systems.
• Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
• Diagnosed and repaired mechanical machinery issues.
• Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
• Followed correct procedures for handling, transporting and disposing of new and recycled materials.
• Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
• Replaced bulbs in light fixtures and regularly checked smoke and carbon monoxide detectors to maintain proper functionality.
• Oversaw upkeep of entire facility and notified supervisors of service repair needs.

• Met and exceeded productivity targets by handling every interaction with top-notch customer service
• Achieved high customer satisfaction scores by de-escalating complaints quickly
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints
• Collected customer feedback and recommended procedural or product changes to enhance future service delivery
• Contributed to business growth by confirming customer satisfaction with service and quality
• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
• Educated customers on special pricing opportunities and company offerings.
• Promoted branding initiatives while maintaining product displays to adhere to corporate standards.