customer service associate resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

To obtain a job within chosen field that will challenge me and allow me to use my education, skills and experiences in a way that is mutually beneficial to both myself and my employer for future growth and advancement.

Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Maintaining customer satisfaction and contributing to company success.

  • Customer support
  • Inbound and outbound calling
  • Sales techniques
  • Interpersonal communication
Work History
02/2019 to 03/2020
Customer Service Associate First Health Of The Carolinas Raeford, NC,
  • Managed customer relations and customer service through daily communication and interaction.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Issued receipts and processed refunds, credits, or exchanges.
08/2019 to 01/2020
Accounting Assistant Giltner Springdale, AR,
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Provided exemplary customer service to owners by answering animal health questions and educating about positive animal care practices.
  • Positioned animals for diagnostic imaging such as x-rays.
  • Interviewed clients to determine reason for visit and documented concerns.
  • Collected and prepared specimens and samples for outside laboratory analysis.
  • Assisted veterinarian with wound treatment, administration of vaccines and operations.
  • Hospital Cleanliness
  • Record Keeping
  • Maintained accurate pharmacy records and controlled drug, anesthesia, fecal, and heartworm test logs.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Swept and mopped floors, cleaned kennels and runs and emptied trash to reduce infection risk among people and animals.
  • Placed endotracheal tub to deliver oxygen and anesthetic gas to patients requiring inhalant anesthesia during surgical procedures.
  • Cleaned, restocked and organized examination rooms.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Assisted veterinarian during immunologic, medical, surgical and diagnostic procedures.
  • Fed, walked and bathed animals.
  • Assisted veterinarian during medical and surgical procedures.
  • Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Communicated effectively with clients by phone and text to determine appropriate pickup times.
09/2017 to 08/2019
Customer Service Cashier American Dining Creations Victor, NY,
  • Educated customers on promotions to enhance sales.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Counted money in drawers at beginning and end of each shift to ensure amounts were correct.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers locate appropriate store locations of [Type] products, answered questions about products and provided solutions for various issues.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Expected in 07/2018
Bachelor of Science: Veterinarian Assisting
Southern Technical College - Orlando, FL
Expected in 05/2016
High School Diploma:
Osceola High School - Kissimmee, FL

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Resume Overview

School Attended

  • Southern Technical College
  • Osceola High School

Job Titles Held:

  • Customer Service Associate
  • Accounting Assistant
  • Customer Service Cashier


  • Bachelor of Science
  • High School Diploma

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