LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Driven and personable Customer Solutions Specialist with over [Number] years of experience interfacing with clients. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control and leadership.

Positive and upbeat Customer Service Specialist bringing [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Hardworking customer service professional accustomed to fast-paced [Type] call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Skills
  • Inbound and outbound calling
  • [Type] support
  • MS Office proficiency
  • Safety regulations
  • Quality assurance
  • Project management
  • Customer relationship management
  • Effective communication
  • Conflict mediation
  • Store maintenance
  • Call center experience
  • Stockroom procedures
  • Customer service
  • High-energy attitude
  • Customer relations
Education and Training
East High Bakersfield Bakersfield, CA, Expected in 1996 High School Diploma : - GPA :
Experience
First Health Of The Carolinas - Customer Service Associate
Rockingham, NC, 01/2020 - 09/2020
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Processed customer account changes.
  • Educated customers on special pricing opportunities and company offerings.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Worked with managers to develop service improvement initiatives.
Cresco Labs - Team Lead Painter
Brookville, PA, 05/2015 - 12/2017
  • Operated compressors, [Type] and [Type] equipment with caution to avoid injuries and maintain tools.
  • Monitored paint supplies, placing orders whenever needed and properly and safely recycled old paint.
  • Collaborated with [Number] other team members to meet strict project completion deadlines.
  • Completed average of [Number] painting jobs per [Timeframe], including [Type], [Type] and [Type].
  • Completed and filed daily work slips to document progress and provide estimated completion time.
  • Determined appropriate color for new and replacement applications during consultation with customers.
  • Inspected work sites to measure dimensions, lay out work and estimate materials for each job.
  • Collaborated closely with [Job title]s and clients on projects to stay on task.
  • Filled out work orders, records of service calls and work logs and submitted to [Job title] for project review.
  • Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
  • Coordinated and completed ongoing routine painting of exterior and interior of properties.
  • Readied surfaces and surrounding areas for painting using sandpaper, tape and other materials.
  • Covered floors before prepping, priming and painting all surfaces to protect them from chemicals and paint.
  • Performed repairs to defects in walls by patching holes and scrapes prior to project start.
  • Delivered [Product or Service] to customer locations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bill Wright Toyota - Sales Representative
City, STATE, 01/2011 - 03/2013
  • Cross-sold additional products and services to purchasing customers.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Followed up after sales to assess satisfaction and identify ongoing requirements.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Prepared and processed contracts and order forms for new and existing customers.
  • Created and implemented store displays, promoting sales and growth.
  • Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Introduced customers to new offerings and updated accounts.
  • Provided customers with recommendations to promote brand effectiveness and product benefits.
  • Cultivated long-term relationships with clients to accurately quote prices and terms that achieved customer objectives.
  • Landed [Number] new customer accounts through effective customer service and powerful cold-calling scripts.
  • Planned and followed through with inventory management for each store.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate interest.
  • Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
  • Assisted customers during selection process and helped choose perfect products to meet individual needs.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Stayed on top of changes in company offerings and policies by staying in frequent contact with service, inventory management and technical personnel.
  • Established and serviced [Number] accounts in assigned territory.
  • Built positive and productive customer connections to drive consistent sales.
  • Identified and approached potential customers by generating leads, setting appointments and conducting site visits.
  • Managed order process for new and existing customers.
  • Identified customer needs to deliver relevant product solutions and promotions that met target budgets.
  • Improved profitability and developed pipelines with multiple sales penetration strategies.

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Resume Overview

School Attended

  • East High Bakersfield

Job Titles Held:

  • Customer Service Associate
  • Team Lead Painter
  • Sales Representative

Degrees

  • High School Diploma

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