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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in collections and conflict resolutions while maintaining customer satisfaction.

Skills
  • Customer Service Support
  • MS Office proficiency
  • Inbound and outbound calling
  • Effective communication
  • High-energy attitude
  • Collections regulations knowledge
  • Conflict mediation
  • Call center experience
Experience
Customer Service Associate
Cape Coral , FL
Firstservice Residential/Jan 2019 to Jul 2019
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Shared detailed information regarding payment or payment assistance options to help customers make decisions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
Collections Specialist
Virginia Beach , VA
Change Healthcare Inc./Feb 2016 to Oct 2018
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded information about customers' financial status and collections status efforts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of knowledge and skill.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Reviewed accounts to determine payment plan compliance.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Completed skip traces on customers failing respond to collection efforts.
  • Received payment and posted to appropriate customer accounts.
  • Processed payments over phone and set up recurring drafts.
Waitress
Brooks , CA
Cache Creek Casino Resort/Mar 2010 to Feb 2016
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Increased sales of key menu items through effective upselling.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
Medical Administrative Assistant
The Woodlands , TX
Chevron Phillips Chemical Company Llc/Apr 2015 to Dec 2015
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with four providers.
  • Interviewed patients to collect medical information and insurance details.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Maximized office efficiency by answering more than eighty incoming calls per day to provide office information and transfer calls to desired personal.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Updated group medical records and technical library to support smooth office operations.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Gathered information to file appeals for insurance denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Completed registration quickly and cordially for all new patients.
Education and Training
Associate of Science: Science, Technology, And SocietyMesa Community CollegeCity, State
High School DiplomaEl Diamante High SchoolJun 2008City, State
Certified Nursing Assistant: Nursing AssistanceMt. Whitney High SchoolJun 2008City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Your resume earned a perfect score!

Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!

95Excellent
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Target job
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Mesa Community College
  • El Diamante High School
  • Mt. Whitney High School

Job Titles Held:

  • Customer Service Associate
  • Collections Specialist
  • Waitress
  • Medical Administrative Assistant

Degrees

  • Associate of Science : Science, Technology, And Society
    High School Diploma
    Certified Nursing Assistant : Nursing Assistance

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