Customer Service Associate resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in collections and conflict resolutions while maintaining customer satisfaction.

  • Customer Service Support
  • MS Office proficiency
  • Inbound and outbound calling
  • Effective communication
  • High-energy attitude
  • Collections regulations knowledge
  • Conflict mediation
  • Call center experience
Customer Service Associate, 01/2019 to 07/2019
Firstservice ResidentialCape Coral, FL,
  • Reviewed account and service histories to identify trends and issues.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Shared detailed information regarding payment or payment assistance options to help customers make decisions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Documented conversations with customers to track requests, problems and solutions.
Collections Specialist, 02/2016 to 10/2018
Change Healthcare Inc.Virginia Beach, VA,
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Recorded information about customers' financial status and collections status efforts.
  • Overcame objections by applying advanced training and persuasion techniques.
  • Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of knowledge and skill.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Reviewed accounts to determine payment plan compliance.
  • Mentored new members on scripts, strategies and company information to maximize performance.
  • Completed skip traces on customers failing respond to collection efforts.
  • Received payment and posted to appropriate customer accounts.
  • Processed payments over phone and set up recurring drafts.
Waitress, 03/2010 to 02/2016
Cache Creek Casino ResortBrooks, CA,
  • Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Increased sales of key menu items through effective upselling.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
Medical Administrative Assistant, 04/2015 to 12/2015
Chevron Phillips Chemical Company LlcThe Woodlands, TX,
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with four providers.
  • Interviewed patients to collect medical information and insurance details.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Maximized office efficiency by answering more than eighty incoming calls per day to provide office information and transfer calls to desired personal.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Updated group medical records and technical library to support smooth office operations.
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Gathered information to file appeals for insurance denials and minimized inaccuracies by maintaining accurate records of approvals.
  • Completed registration quickly and cordially for all new patients.
Education and Training
Associate of Science: Science, Technology, And Society, Expected in
Mesa Community College - Mesa, AZ
High School Diploma: , Expected in 06/2008
El Diamante High School - Visalia, CA
Certified Nursing Assistant: Nursing Assistance, Expected in 06/2008
Mt. Whitney High School - Visalia, CA

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Resume Overview

School Attended

  • Mesa Community College
  • El Diamante High School
  • Mt. Whitney High School

Job Titles Held:

  • Customer Service Associate
  • Collections Specialist
  • Waitress
  • Medical Administrative Assistant


  • Associate of Science
  • High School Diploma
  • Certified Nursing Assistant

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