Customer Service Associate Resume Example Freedom Financial Asset Management LLC

CUSTOMER SERVICE ASSOCIATE

Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in collections and conflict resolutions while maintaining customer satisfaction.

Skills

Customer Service Support
MS Office proficiency
Inbound and outbound calling
Effective communication

High-energy attitude
Collections regulations knowledge
Conflict mediation
Call center experience

Experience

Customer Service Associate
Tempe, AZFreedom Financial Asset Management LLC/Jan 2019 to Jul 2019

Reviewed account and service histories to identify trends and issues.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Shared detailed information regarding payment or payment assistance options to help customers make decisions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Documented conversations with customers to track requests, problems and solutions.

Collections Specialist
Mesa, AZGo Financial/Feb 2016 to Oct 2018

Arranged for debt repayment and established repayment schedule based on customer finances.
Recorded information about customers' financial status and collections status efforts.
Overcame objections by applying advanced training and persuasion techniques.
Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of knowledge and skill.
Negotiated credit extensions to assist customers in paying overdue accounts.
Reviewed accounts to determine payment plan compliance.
Mentored new members on scripts, strategies and company information to maximize performance.
Completed skip traces on customers failing respond to collection efforts.
Received payment and posted to appropriate customer accounts.
Processed payments over phone and set up recurring drafts.

Waitress
Gilbert, AZBuffalo Wild Wings/Mar 2010 to Feb 2016

Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Increased sales of key menu items through effective upselling.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Maintained accuracy while handling payments, giving change and printing receipts to customers.

Medical Administrative Assistant
Mesa, AZSouthwest Cardio/Apr 2015 to Dec 2015

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with four providers.
Interviewed patients to collect medical information and insurance details.
Prepared and sent financial statements to support bookkeeping functions.
Maximized office efficiency by answering more than eighty incoming calls per day to provide office information and transfer calls to desired personal.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Updated group medical records and technical library to support smooth office operations.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Gathered information to file appeals for insurance denials and minimized inaccuracies by maintaining accurate records of approvals.
Completed registration quickly and cordially for all new patients.

Education and Training

Associate of Science: Science, Technology, And SocietyMesa Community CollegeMesa, AZ

High School DiplomaEl Diamante High SchoolJun 2008Visalia, CA

Certified Nursing Assistant: Nursing AssistanceMt. Whitney High SchoolJun 2008Visalia, CA

Resume Overview

Companies Worked For:

Freedom Financial Asset Management LLC
Go Financial
Buffalo Wild Wings
Southwest Cardio

School Attended

Mesa Community College
El Diamante High School
Mt. Whitney High School

Job Titles Held:

Customer Service Associate
Collections Specialist
Waitress
Medical Administrative Assistant

Degrees

Associate of Science : Science, Technology, And Society
High School Diploma
Certified Nursing Assistant : Nursing Assistance

Customer Service Associate Resume Example

Resume Score: 80%

Resume Overview

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