Customer Service Associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in collections and conflict resolutions while maintaining customer satisfaction.
Skills
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Experience
Customer Service Associate
Cape Coral , FLFirstservice Residential/Jan 2019 to Jul 2019
Cape Coral , FLFirstservice Residential/Jan 2019 to Jul 2019
- Reviewed account and service histories to identify trends and issues.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Shared detailed information regarding payment or payment assistance options to help customers make decisions.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Documented conversations with customers to track requests, problems and solutions.
Collections Specialist
Virginia Beach , VAChange Healthcare Inc./Feb 2016 to Oct 2018
Virginia Beach , VAChange Healthcare Inc./Feb 2016 to Oct 2018
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Recorded information about customers' financial status and collections status efforts.
- Overcame objections by applying advanced training and persuasion techniques.
- Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of knowledge and skill.
- Negotiated credit extensions to assist customers in paying overdue accounts.
- Reviewed accounts to determine payment plan compliance.
- Mentored new members on scripts, strategies and company information to maximize performance.
- Completed skip traces on customers failing respond to collection efforts.
- Received payment and posted to appropriate customer accounts.
- Processed payments over phone and set up recurring drafts.
Waitress
Brooks , CACache Creek Casino Resort/Mar 2010 to Feb 2016
Brooks , CACache Creek Casino Resort/Mar 2010 to Feb 2016
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Increased sales of key menu items through effective upselling.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Arranged each place setting attractively, using clean, chip-free plates and utensils.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Medical Administrative Assistant
The Woodlands , TXChevron Phillips Chemical Company Llc/Apr 2015 to Dec 2015
The Woodlands , TXChevron Phillips Chemical Company Llc/Apr 2015 to Dec 2015
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with four providers.
- Interviewed patients to collect medical information and insurance details.
- Prepared and sent financial statements to support bookkeeping functions.
- Maximized office efficiency by answering more than eighty incoming calls per day to provide office information and transfer calls to desired personal.
- Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
- Updated group medical records and technical library to support smooth office operations.
- Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
- Gathered information to file appeals for insurance denials and minimized inaccuracies by maintaining accurate records of approvals.
- Completed registration quickly and cordially for all new patients.
Education and Training
Associate of Science: Science, Technology, And SocietyMesa Community CollegeCity, State
High School DiplomaEl Diamante High SchoolJun 2008City, State
Certified Nursing Assistant: Nursing AssistanceMt. Whitney High SchoolJun 2008City, State
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Mesa Community College
- El Diamante High School
- Mt. Whitney High School
Job Titles Held:
- Customer Service Associate
- Collections Specialist
- Waitress
- Medical Administrative Assistant
Degrees
- Associate of Science : Science, Technology, And Society
High School Diploma
Certified Nursing Assistant : Nursing Assistance
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