Customer Service Associate resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in collections and conflict resolutions while maintaining customer satisfaction.
Skills
Customer Service Support
MS Office proficiency
Inbound and outbound calling
Effective communication
High-energy attitude
Collections regulations knowledge
Conflict mediation
Call center experience
Experience
Customer Service Associate, 01/2019 to 07/2019 Firstservice Residential – Cape Coral, FL,
Reviewed account and service histories to identify trends and issues.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Shared detailed information regarding payment or payment assistance options to help customers make decisions.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Documented conversations with customers to track requests, problems and solutions.
Collections Specialist, 02/2016 to 10/2018 Change Healthcare Inc. – Virginia Beach, VA,
Arranged for debt repayment and established repayment schedule based on customer finances.
Recorded information about customers' financial status and collections status efforts.
Overcame objections by applying advanced training and persuasion techniques.
Maintained consistent high performance by establishing solid record of achieving or exceeding objectives through use of knowledge and skill.
Negotiated credit extensions to assist customers in paying overdue accounts.
Reviewed accounts to determine payment plan compliance.
Mentored new members on scripts, strategies and company information to maximize performance.
Completed skip traces on customers failing respond to collection efforts.
Received payment and posted to appropriate customer accounts.
Processed payments over phone and set up recurring drafts.
Waitress, 03/2010 to 02/2016 Cache Creek Casino Resort – Brooks, CA,
Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Increased sales of key menu items through effective upselling.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Arranged each place setting attractively, using clean, chip-free plates and utensils.
Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Maintained accuracy while handling payments, giving change and printing receipts to customers.
Medical Administrative Assistant, 04/2015 to 12/2015 Chevron Phillips Chemical Company Llc – The Woodlands, TX,
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy office with four providers.
Interviewed patients to collect medical information and insurance details.
Prepared and sent financial statements to support bookkeeping functions.
Maximized office efficiency by answering more than eighty incoming calls per day to provide office information and transfer calls to desired personal.
Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
Updated group medical records and technical library to support smooth office operations.
Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
Gathered information to file appeals for insurance denials and minimized inaccuracies by maintaining accurate records of approvals.
Completed registration quickly and cordially for all new patients.
Education and Training
Associate of Science: Science, Technology, And Society, Expected in Mesa Community College - Mesa, AZ GPA:
High School Diploma: , Expected in 06/2008 El Diamante High School - Visalia, CA GPA:
Certified Nursing Assistant: Nursing Assistance, Expected in 06/2008 Mt. Whitney High School - Visalia, CA GPA:
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