Customer Service Associate Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities. Reliable [Job Title] devoted to excellence in supporting store operations and handling customer requests. Multitasks and solves problems effectively to satisfy customers and maximize store profits. Specializes in handling [Type] needs. Reliable [Job Title] possessing impeccable sales record and exceptional customer service skills. Processes customer transactions, rotates merchandise, and identifies and resolves customer conflicts. Commended for consistently contributing to company growth through successful business transactions. Energetic [Job Title] with excellent track record of effective merchandise presentation, prompt and courteous customer care, and persuasive selling skills. Customer-oriented individual talented at presenting recommendations to customers based on needs and maintaining orderly appearance and organization of merchandise. Committed to developing and maintaining relationships with prospective and existing customers. Motivated [Job Title] of [Number] years which thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures, Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate [Type] systems. Effective at operating within [Type] regulations and [Type] department guidelines to manage telephone calls, emails, letters and in-person requests for assistance. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Friendly [Job Title] with [Number] years of dedicated [Type] customer service experience. Dedicated to exceeding [Type] goals through effective communication skills and [Type] abilities. Expert in [Software] with training in [Area of expertise] services. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Competent [Job Title] driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Proactive [Job Title] with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation. Goal-oriented worker with outstanding knowledge of [Type] organization and [Type] product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and [Type] talents. Committed to best-in-class customer service and maintaining professionalism. Motivated Customer Service Representative with over [Number] years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in [Language]. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Successful manager with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.m Successful manager with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

  • Cash Register Operation
  • Product Location
  • Visual Displays
  • Point of Sale Systems
  • Product Knowledge
  • Cash Handling
  • Sales
  • Inbound and Outbound Calling
  • Sales Goals
  • Store Merchandising
  • Cleaning
  • Professional telephone demeanor
  • Service standard compliance
  • Stocking and replenishing
  • Warehousing functions
  • Money handling abilities
  • Stock management
  • Multi-line phone talent
  • POS systems expert
  • Order fulfillment
  • Retail materials management
  • Staff Management
  • Policies and procedures
  • Sales and Marketing
  • Verbal and written communication
  • Key Performance Indicators
  • Job inspections
  • Financial Management
  • Schedule optimization
  • Coaching and mentoring
  • Creative merchandising
  • Operations management
  • Post Office Operations
  • Mail Delivery
  • Handling and Sorting Mail
  • Workplace Safety
  • Shipping and Receiving
  • Filing
  • Mail Sorting
  • Unloading Cargo
  • Sorting
  • Mail Distribution
  • Mailing Restriction Expertise
  • Packaging
  • Office Supply Ordering
  • Problem-solving skills
  • Route Management
  • Recordkeeping
  • Federal Guideline Proficiency
  • Postal Law Proficiency
  • Sorting and labeling
  • Compassion
  • Written Communication
  • Critical thinking
  • Good listening skills
  • Reading comprehension
Work History
03/2005 to 07/2007
Customer Service Associate Fiserv King Of Prussia, PA,

did returns refunds western union

  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
06/2005 to 04/2007
Electronics Technician Bae Systems Coralville, IA,
  • Assembled electrical and electronic systems and prototypes according to engineering data and knowledge of electrical principles, using hand tools and measuring instruments.
  • Used diagnostic and testing processes in collaboration with product engineers to identify, define and solve development issues.
  • Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
  • Fixed circuit boards and wire harness problems using schematics, wiring diagrams and testing instruments.
  • Assembled electrical systems or prototypes using hand tools or measuring instruments.
  • Built pc boards soldered assemblies from blue prints, [Type] and [Type] components, inspected parts and tested products to find and correct faults.
  • Evaluated finished assemblies for compliance with standard procedures and design requirements.
  • Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
06/2002 to 03/2005
Manager Massage Envy Brookline, MA,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Approved regular payroll submissions for employees.
  • Recorded inventory sales into organization's weekly income report.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Conducted monthly inventories of raw materials and components on work floor.
11/1984 to 11/1988
Terminal Operations Specialist United States Army , ,
  • Processed inbound and outbound shipments with high accuracy by directing associate teams and managing inventory processes.
  • Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.
  • Collected, arranged and input information into database system.
  • Tracked and analyzed reports to determine needed improvements.
  • Monitored supply chain and managed logistics functions for company.
Expected in 06/1983
High School Diploma:
Franklin Jr And Senior High School - Franklin Pa,

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Resume Strength

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Resume Overview

School Attended
  • Franklin Jr And Senior High School
Job Titles Held:
  • Customer Service Associate
  • Electronics Technician
  • Manager
  • Terminal Operations Specialist
  • High School Diploma

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