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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Solid team player. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Office management
  • Appointment management
  • Training management
  • Application management
  • Retail management
  • Account management
  • Sales management
  • Relationship management
  • Payment management
  • Collection management
  • Staff management
  • Personnel management
Experience
Customer Service Associate
City, StateCompany Name/Jun 2016 to Current
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Shared detailed information regarding product options to help customers make decisions.
  • Processed customer account changes.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Updated system with order specifics and customer details, preferences and billing information.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Established membership loyalty, executing flawless customer retail account management.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Dental Assistant
City, StateCompany Name/Jan 2011 to Jun 2017
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed composites, cements and other materials to support dentists during procedures.
  • Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Educated patients on postoperative and general oral health care by suggesting warm saltwater rinsing, pain medication dosage, flossing methods, brushing techniques and more.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
  • Positioned patients for treatment by making chair adjustments, and prepared necessary equipment for procedures.
  • Coordinated and managed patient care with efficiency and professionalism by scheduling appointments, educating patients and pre-authorizing procedures.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Assisted dentists in permanent and temporary restorative procedures, including applying dental fillings, placing temporary crowns, seating permanent crowns, dental implants and other forms of oral surgery.
  • Entered patient data into dental records system and observed all confidentiality rules to maintain patient privacy.
  • Built loyal patient following by providing empathetic and caring service.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Gathered medical information, dental health history and vitals from patients.
  • Educated patients on treatment procedures and post-procedure home care.
  • Instructed patients on postoperative care to protect dental work and promote healing.
  • Created bitewing, panoramic and periapical X-ray images for dentist to review.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Selected and prepared tools used for procedures by sanitizing and arranging.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
  • Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
  • Maintained dental lab equipment by sanitizing surfaces and organizing tools, instruments and equipment.
  • Prepared patients for dental procedures and treatment by greeting warmly, and explaining procedure details.
  • Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Administrative Assistant
City, StateCompany Name/Apr 2009 to Jan 2012
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Managed a team of 50+ caterers, including training and task delegation.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
Education and Training
Associate of Arts: Business Administration And ManagementLord Fairfax Community CollegeJun 2010City, State
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Resume Overview

School Attended

  • Lord Fairfax Community College

Job Titles Held:

  • Customer Service Associate
  • Dental Assistant
  • Administrative Assistant

Degrees

  • Associate of Arts : Business Administration And Management

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