Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Professional Summary

Personable customer service professional offering over 5 years of experience resolving account and service concerns for Retail customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success..

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Skills
  • Verbal communication
  • Sales techniques
  • Self-direction
  • Negotiation
  • Complaint resolution
  • Report preparation
  • Computer proficient
  • Money handling abilities
  • Professional telephone demeanor
  • MS Office proficiency
  • Credit card processing
  • Sale expertise
  • Project Management
  • Leadership
  • Research
  • Planning
  • Building Effective Relationships
Work History
Customer Service Associate, 05/2018 to Current
Genuine Parts CompanyGrand Island, NE,
  • Assisted on sales floor as needed to maintain service standards
  • Responded to customer requests and directed to merchandise
  • Assisted customers in selecting items based on needs
  • Received customer payments
  • Directed customers to store locations
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution
  • Managed customer relations and customer service through daily communication and interaction
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Maintained organized, presentable merchandise to drive continuous sales
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Administered, supported and monitored databases by proactively resolving database issues and maintaining servers
  • Serviced over 200+ customers while dealing with internet orders
Cashier, 06/2017 to 12/2017
LkqAntioch, TN,
  • Assisted on sales floor as needed to maintain service standards
  • Responded to customer requests and directed to merchandise
  • Assisted customers in selecting items based on needs
  • Received customer payments
  • Directed customers to store locations
  • Approached every question or concern with calm and level-headed approach to successfully address any need
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Assisted with purchasing decisions and located merchandise for customers
  • Supported front end procedures to keep items well-stocked to prevent shrinkage
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
  • Performed cash, card and check transactions for customer purchases
  • Serviced over 100 plus customers
Cashier, 02/2016 to 03/2017
LkqGarner, NC,
  • Trained new cashiers on procedures, customer service and sales techniques
  • Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner
  • Assisted customers in selecting items based on needs
  • Responded to customer requests and directed to merchandise
  • Received customer payments
  • Notified management of security, vandalism and theft concerns
  • Reported security and service incidents to management
  • Approached every question or concern with calm and level-headed approach to successfully address any need
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Counted cash in register drawer at beginning and end of shift
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue
  • Educated customers on promotions to enhance sales
  • Greeted customers and responded to requests for information
  • Called for back up cashiers during peak times to minimize wait time for customers
Cashier, 06/2015 to 02/2016
LkqToledo, OH,
  • Trained new cashiers on procedures, customer service and sales techniques
  • Totaled bills and calculated taxes
  • Reported security and service incidents to management
  • Created attractive displays to promote items
  • Notified management of security, vandalism and theft concerns
  • Responded to customer requests and directed to merchandise
  • Greeted customers promptly
  • Kept work areas clean, neat and organized for maximum productivity
  • Completed purchases using Point of Sale systems
  • Managed over 100 plus customers per day
Education
Associate of Science: Pre - Med, Expected in
Delaware Technical Community College - Dover, DE
GPA:
Bachelor of Science: Pre-Med, Expected in
University of South Carolina Upstate - Spartanburg, SC
GPA:
High School Diploma: , Expected in 2017
Boiling Springs High School - Boiling Springs, SC
GPA:
  • Graduated with 3.0 GPA

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Resume Overview

School Attended

  • Delaware Technical Community College
  • University of South Carolina Upstate
  • Boiling Springs High School

Job Titles Held:

  • Customer Service Associate
  • Cashier
  • Cashier
  • Cashier

Degrees

  • Associate of Science
  • Bachelor of Science
  • High School Diploma

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