Personable customer service professional offering over 5 years of experience resolving account and service concerns for Retail customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success..
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Skills
Verbal communication
Sales techniques
Self-direction
Negotiation
Complaint resolution
Report preparation
Computer proficient
Money handling abilities
Professional telephone demeanor
MS Office proficiency
Credit card processing
Sale expertise
Project Management
Leadership
Research
Planning
Building Effective Relationships
Work History
Customer Service Associate, 05/2018 to Current Genuine Parts Company – Grand Island, NE,
Assisted on sales floor as needed to maintain service standards
Responded to customer requests and directed to merchandise
Assisted customers in selecting items based on needs
Received customer payments
Directed customers to store locations
Conferred with customers about concerns with products or services to resolve problems and drive sales
Improved customer satisfaction ratings by addressing issues and fostering timely resolution
Managed customer relations and customer service through daily communication and interaction
Utilized basic sales strategy to engage customers and present solutions to suit individual needs
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Maintained organized, presentable merchandise to drive continuous sales
Trained and developed new sales team associates in products, selling techniques and company procedures
Administered, supported and monitored databases by proactively resolving database issues and maintaining servers
Serviced over 200+ customers while dealing with internet orders
Cashier, 06/2017 to 12/2017 Lkq – Antioch, TN,
Assisted on sales floor as needed to maintain service standards
Responded to customer requests and directed to merchandise
Assisted customers in selecting items based on needs
Received customer payments
Directed customers to store locations
Approached every question or concern with calm and level-headed approach to successfully address any need
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Assisted with purchasing decisions and located merchandise for customers
Supported front end procedures to keep items well-stocked to prevent shrinkage
Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
Performed cash, card and check transactions for customer purchases
Serviced over 100 plus customers
Cashier, 02/2016 to 03/2017 Lkq – Garner, NC,
Trained new cashiers on procedures, customer service and sales techniques
Moved new inventory to sales floor and arranged on shelves or other displays in an attractive manner
Assisted customers in selecting items based on needs
Responded to customer requests and directed to merchandise
Received customer payments
Notified management of security, vandalism and theft concerns
Reported security and service incidents to management
Approached every question or concern with calm and level-headed approach to successfully address any need
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Counted cash in register drawer at beginning and end of shift
Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue
Educated customers on promotions to enhance sales
Greeted customers and responded to requests for information
Called for back up cashiers during peak times to minimize wait time for customers
Cashier, 06/2015 to 02/2016 Lkq – Toledo, OH,
Trained new cashiers on procedures, customer service and sales techniques
Totaled bills and calculated taxes
Reported security and service incidents to management
Created attractive displays to promote items
Notified management of security, vandalism and theft concerns
Responded to customer requests and directed to merchandise
Greeted customers promptly
Kept work areas clean, neat and organized for maximum productivity
Completed purchases using Point of Sale systems
Managed over 100 plus customers per day
Education
Associate of Science: Pre - Med, Expected in Delaware Technical Community College - Dover, DE GPA:
Bachelor of Science: Pre-Med, Expected in University of South Carolina Upstate - Spartanburg, SC GPA:
High School Diploma: , Expected in 2017 Boiling Springs High School - Boiling Springs, SC GPA:
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