Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Seasoned Customer Associate with 4 of years experience dedicated to providing highest quality service and making customers feel welcome and valued. Committed to exceeding sales expectations and furthering company goals. Hardworking customer service bringing 4 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Knowledgeable and dedicated customer service professional with extensive experience in warehouse industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Customer service
  • Negotiation
  • Quality assurance
  • Warehousing functions
  • Retail materials management
  • Data entry
  • Computer proficient
  • Stocking and replenishing
  • Materials handling
  • GPS systems
  • Landscaping
  • All weather condition
  • Inbound and outbound calling
  • Sales techniques
  • Customer relationship management
01/2016 to 12/2019
Customer Service Associate Genuine Parts Company Hollywood, FL,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Provided basic technical support for clients on wide range of stores company products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Managed customer relations and customer service through daily communication and interaction.
  • Entered customer interaction details in Microsoft to track requests, document problems and record solutions offered.
  • Worked with other customer support teams to develop consistent and equal high-quality levels of support.
  • Executed multiple projects efficiently, including driving equipment and helping customers.
  • Handled over 20 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in 10% decrease in cancellations.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Processed purchases and handled payment transactions using POS system.
  • Actively supported mangers and associates by quickly responding to questions via phone and email and finding appropriate solutions to good and bad issues.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
06/2012 to 08/2015
Farm Worker Cobb-Vantress Cleveland, GA,
  • Inspected hay fields for crop condition and disease.
  • Explained and demonstrated working techniques, practices and safety measures for farm workers.
  • Planned schedule for crop rotation, plantings and harvest.
  • Performed repairs and preventive maintenance on equipment and property.
  • Incorporated safety procedures into every shift so that all workers were protected from accidents.
  • Inspected and repaired equipment for livestock and crop management.
  • Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
  • Identified pests, weeds, and plants to determine appropriate selection of pesticides and fertilizers.
  • Used all-terrain vehicles to patrol expansive land holding, pastures, and grazing areas to monitor animal activities.
  • Operated trucks, tractors and other large farm equipment to distribute feed to animals, move supplies and transport stock.
  • Fed, watered and monitored [Type] animals to keep all stock in peak health and optimal reproductive status.
  • Repaired buildings, fences, and other pertinent structures using [Tool] and [Tool] to keep animals properly contained.
08/2014 to 03/2015
Roofing Laborer Baker Roofing Kingsport, TN,
  • Repaired and maintained roofing systems, including replacing roofing tiles and refastening seams.
  • Conducted regular inspections and troubleshot building roofing systems for commercial and residential customers.
  • Removed old roofing material and properly disposed of all debris to maintain clean, organized work sites.
  • Completed residential and commercial projects with tight schedules by working effectively with fellow team members.
  • Maintained good physical fitness in order to maintain proper balance on inclined surfaces and at high levels off ground.
  • Performed job duties at low, medium and advanced heights on regular basis while observing safety protocols to avoid possibility of accidents and falls.
  • Safe and efficient operation of nail guns and gutter machine .
  • Applied caulk, sealants and other agents to installed surfaces.
  • Accompanied driver to job site and assisted by guiding truck on and off customer property to avoid damage.
  • Collected and removed debris and roofing materials to disposal areas at end of every shift to maintain clean work area.
  • Worked regularly at advanced heights and followed all OSHA safety protocols and procedures for fall prevention.
  • Unloaded materials to roof by repetitive lifting or through conveyor operations.
Education and Training
Expected in 2019
Mountwest Community And Technical College - Huntington, WV
Expected in
High School Diploma:
South Point High School - South Point, OH
Expected in
Technical: Agriscience
Collins Career Center - Chesapeake, OH

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School Attended

  • Mountwest Community And Technical College
  • South Point High School
  • Collins Career Center

Job Titles Held:

  • Customer Service Associate
  • Farm Worker
  • Roofing Laborer


  • Some College (No Degree)
  • High School Diploma
  • Technical

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