LiveCareer-Resume

customer service associate resume example with 4+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Skills
  • MS Office proficiency
  • Customer Support
  • Inbound and Outbound Calling
  • Problem Resolution
  • Software troubleshooting
  • Quality Assurance
  • Employee management
  • Verbal Communication
  • Report generation
  • Credit card payment processing
  • Schedule mastery
  • Problem-solving abilities
  • Retail sales customer service
  • Call Center Operations
  • Sales expertise
  • Quality assurance controls
  • Shipping and receiving understanding
  • Office equipment proficiency
  • High-energy attitude
  • Promotional support
  • Clerical support
  • Customer relations
  • Conflict mediation
  • Microsoft Office expertise
  • Quality control
  • Inbound calls
  • Customer database documentation
  • Company policies
  • Customer assistance
  • Payment processing
  • Product knowledge
  • Customer support
Experience
05/2022 to Current Member Service Representative Walgreens | , ,
  • Audited customer account information to identify issues and develop solutions.
  • Consulted with customers regarding needs and addressed concerns.
  • Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
  • Processed cash and check deposits every day.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Informed customers about product lines and services offered by company.
  • Provided customer service and issue resolution to increase QA satisfaction levels.
  • Accepted and processed customer payments and applied toward account balances.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
  • Drove branch growth and profitability, building credibility, developing relationships and increasing visibility within community and industry.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
11/2021 to 06/2022 Customer Service Associate Premier Healthcare Exchange, Inc. | Bedminster, NJ,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers regarding needs and addressed concerns.
01/2020 to 06/2021 Call Center Representative Jackson County | Lee's Summit, MO,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Audited customer account information to identify issues and develop solutions.
  • Consulted with customers to resolve service and billing issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Trained and supervised new employees to promote overall team productivity and consistent service.
  • Coordinated with various company teams to offer and implement successful solutions to customer problems.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Updated customer accounts, addresses, and contact information within call management databases.
  • Handled more than 75 calls per day to assist customers and dispatch services.
  • Processed customer account changes with proprietary software.
  • Met and communicated with vendors to monitor product shipments, prices and backorders.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Managed high-volume of inbound and outbound customer calls.
  • Educated customers on special pricing opportunities and company offerings.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Helped clients navigate online systems within established frameworks to obtain services.
03/2017 to 12/2019 Corrections Lieutenant Company Name | City, State,
  • Supervised visitation and checked visitors for proper identification and contraband.
  • Oversaw assigned court trips for jailers, maintaining security of staff and public.
  • Assigned daily tasks and responsibilities to employees and filled out daily work logs.
  • Notified medical staff of inmates requiring medical attention and submitted proper incident reports.
  • Coordinated shakedowns to locate and remove unauthorized items.
  • Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.
  • Attended court hearings and provided testimony.
  • Maintained order in building and on grounds of prison.
  • Supervised and made cell assignments.
  • Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.
  • Directed administrative activities for recordkeeping, interactions with public, cash management, protocols and procedures.
  • Created and updated legal documents and prisoner files with charges, criminal history and medical history.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education and Training
Expected in 05/2009 to to High School Diploma | Natchez High School, Natchez, MS GPA:

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Resume Overview

School Attended

  • Natchez High School

Job Titles Held:

  • Member Service Representative
  • Customer Service Associate
  • Call Center Representative
  • Corrections Lieutenant

Degrees

  • High School Diploma

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