Customer Service Associate resume example with 6+ years of experience
Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food and cleaning industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Work History
Customer Service Associate, 08/2017 - 11/2019
Ibex Holdings Limited – Beckley, WV,
Ibex Holdings Limited – Beckley, WV,
- Greeted customers entering store and promoted sales or special programs.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Managed customer relations and customer service through daily communication and interaction.
- Skilled using cash register including processing sales discounts and refunds.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained proper food and beverage safety requirements.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
Customer Service Associate, 03/2013 - 10/2015
Ibex Holdings Limited – Charleston, WV,
Ibex Holdings Limited – Charleston, WV,
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Changed sales floor signs to show current pricing and support product promotions.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Counted cash in register drawer at beginning and end of shift.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Recommended items to customers based on specific needs and explained features and benefits.
- Greeted customers entering store and promoted sales or special programs.
- Loaded packages onto pallets and into staging areas as directed.
- Handled packages with care while transporting from truck to loading dock.
Housekeeper, 12/2015 - 07/2017
Angelica – Lorain, OH,
Angelica – Lorain, OH,
- Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Swept and washed all hard surface floors.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
- Transported cleaning products and equipment to and from utility rooms.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Cleaned and changed bedspreads, blankets and mattresses.
- Polished glass surfaces and windows.
- Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Pizza Maker/Front Line Cook, 02/2013 - 06/2014
Coco's Pizzeria – City, STATE,
Coco's Pizzeria – City, STATE,
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Used pizza cutter to slice pizzas according to size and customer specifications.
- Safely operated pizza oven and other kitchen equipment to protect all team members from harm and equipment from damage.
- Communicated menu item information and offered suggestions to promote featured products.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Prepared items like bacon ahead of time to promote efficiency in dish garnishing.
- Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
- Fostered positive working environment through effective communication and time management, which was widely embraced by all kitchen personnel.
- Monitored and maintained clean working areas and cooking surfaces.
Education
High School Diploma: , Expected in 10/2016
South Broward High School - Hollywood, FL
South Broward High School - Hollywood, FL
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Resume Overview
School Attended
- South Broward High School
Job Titles Held:
- Customer Service Associate
- Customer Service Associate
- Housekeeper
- Pizza Maker/Front Line Cook
Degrees
- High School Diploma
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