Hardworking Customer Service Representative with over 20 years of experience working with issues with members.. Trained in project and time management with extensive knowledge of all CRM programs and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in the health insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Personable Customer Service professional offering over 20 years of experience resolving account and service concerns for Anthem customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 20 years-year background maintaining customer satisfaction and contributing to company success. Proficient in CRM and Apple Service-focused on bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Anthem best practices and related health insurance options. Effectively drives revenue with skilled promotional and problem-solving abilities. Skilled call center professional versed in customer support protocols for Anthem Blue Cross. Brings extensive high-call volume experience spanning over 20 years working with health insurance consumers. Superior computer skills and telephone etiquette. Hardworking Customer Service Associate bringing over 20 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability andenthusiasm for satisfying customers. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 20+-year background maintaining customer satisfaction and contributing to company success. Proficient in many software programs.
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