LiveCareer-Resume
Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Hardworking and reliable with strong ability in Multi-tasking and Offering Trilingual in English, Spanish and Trique . o

Organized, proactive and punctual with team-oriented mentality.

Skills
  • Inbound and Outbound Calling
  • Customer Support
  • Trilingual, Spanish, trique and English
  • Customer Service
  • Verbal Communication
  • Computer skills
  • Multi-tasking
  • Honest
  • Respectful
Experience
01/2021 to Current
Customer Service Associate Petco Allen, TX,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared detailed information regarding product or service options to help customers make decisions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Translated services for 5 person team to serve tri-lingual-speaking customer needs.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for store
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Counted tills at beginning of shift with start money and balanced and reconciled register,
  • Counted product stock to maintain inventory records.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Operated cash register, collected payments and provided accurate change.
07/2020 to 08/2020
House Keeping Hyatt Cypress, CA,
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Laundered sheets and removed stains to restore linens to pristine condition.
  • Stocked room attendant carts with supplies to keep carts organized and clean.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
06/2019 to 08/2019
Receptionist Dxp Enterprises Blum, TX,
  • Multi-tasking
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Scheduled and confirmed appointments.
  • Radio dispatch
  • Taking in Semi and paperwork
07/2018 to 09/2018
House Maid Molly Maid, Llc Lansing, MI,
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Organized supplies for efficient use based on expected customer needs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Performed various laundry duties, including folding, ironing and pressing.
  • Interacted positively with residents while cleaning apartments and common areas.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
Education and Training
Expected in 06/2019 to to
High School Diploma:
Harbor High School - Aberdeen, WA
GPA:

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Resume Overview

School Attended

  • Harbor High School

Job Titles Held:

  • Customer Service Associate
  • House Keeping
  • Receptionist
  • House Maid

Degrees

  • High School Diploma

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