customer service associate resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
To obtain employment working with others where I can make a positive contribution. I am committed to building loyalty and long-term relationships with customers and co-workers while achieving individual goals.
Skills
- Effective communication
- Customer Service
- Retail sales customer service
- Adaptive team player
- Courteous demeanor
Education and Training
Old Town High School Old Town, ME Expected in 06/1989 ā ā High School Diploma : - :
Experience
Petco - Customer Service Associate
Elmhurst, IL, 04/2017 - 01/2018
Elmhurst, IL, 04/2017 - 01/2018
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service.
- Assessed customer needs and upsold products and services to maximize sales.
- Worked with the owner to develop customer service improvement initiatives.
- Utilized kitchen equipment according to
- Monitored inventory and promptly reported food items requiring reorder.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Re-stocked, organized and arranged service and food stations.
- Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
- Maintained cleanliness and organization of kitchen stations and storage areas and store.
- Maintained order and cleanliness of work areas to conform with health codes.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies
American Dining Creations - Kitchen Aide/Housekeeping Aide
Clay, NY, 04/2011 - 06/2015
Clay, NY, 04/2011 - 06/2015
- Utilized kitchen equipment according to manufacturer's instructions and company safety protocols.
- Maintained cleanliness and organization of kitchen stations and storage areas.
- Maintained order and cleanliness of work areas to conform with health codes.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and allergies.
- Cleaned utensils, dishes and glasses for customer use.
- Restocked pantry with nonperishable food items to prevent stock from running low.
- Monitored inventory and promptly reported food items requiring reorder.
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Re-stocked, organized and arranged service and food stations.
- Added garnishes and other finishing touches to improve plating presentation.
- Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
- Transported residents in a small bus to a shopping center twice a week.
- Light housekeeping in the residents apartments weekly.
Spencerās Market - Customer Service Cashier
City, STATE, 02/2005 - 11/2007
City, STATE, 02/2005 - 11/2007
- Greeted customers and responded to informational requests.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Processed credit card, EBT and gift certificate payments.
- Trained new team members in cash register operation, stock procedures and customer service.
- Properly verified customer identification for alcohol or tobacco purchases.
- Helped customer locate and select appropriate merchandise throughout store.
- Answered phone calls to assist customers with questions and food orders.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Operated cash register, collected payments and provided accurate change.
- Restocked ice cream counter with silverware, straws, napkins and condiments.
- Helped customers find specific products, answered questions and offered product advice.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find necessary store items.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
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Resume Overview
School Attended
- Old Town High School
Job Titles Held:
- Customer Service Associate
- Kitchen Aide/Housekeeping Aide
- Customer Service Cashier
Degrees
- High School Diploma
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