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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary

Personable Customer Service professional offering over 30 years of experience resolving account and service concerns for automotive and construction customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Hardworking management bringing 30 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. Bringing 30-year background maintaining customer satisfaction and contributing to company success. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Skills
  • Merchandising expertise
  • Automotive trend knowledge
  • Stocking and replenishing
  • Problem-solving skills
  • Client service
  • Relationship building
  • Able to persuade others effectively
  • Communication skills
  • Cash register operation
  • Cash handling
  • Product promotions
  • Flexible schedule
  • Point of sale knowledge
  • Excellent people skills
  • Professional demeanor
Work History
Customer Service Associate, 09/2018 to 01/2020
Western Automotive Group – Wichita, KS
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Provided basic technical support for clients on wide range of automotive company products.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Trained in loss prevention, visual merchandising and general sales skills.
  • Processed purchases and handled payment transactions using POS system.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Educated customers on promotions to enhance sales.
Customer Service Representative, 06/2015 to 09/2018
WalMart Stores – Wichita, KS
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Educated customers on promotions to enhance sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Division Director of Fleet Services, 07/2004 to 07/2015
American Red Cross – Wichita, KS
  • Investigated and resolved customer complaints to foster satisfaction.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Developed, updated and maintained database of existing and potential customers in [Software].
  • Researched competitive solutions and maintained competitive market comparisons and evaluations.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
  • Possessed expert knowledge of competitive and third party products and translated knowledge into business strategy.
  • Collaborated with materials purchasing specialist to meet production requirements and quality standards.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Documented meeting minutes and distributed to staff to facilitate follow-up and permanent record.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
  • Supervised production planning while using appropriate tools and analysis for smooth production output.
  • Saved $250,000 by researching and implementing vehicle cost-saving initiatives and creating fresh new approaches to long-standing problems.
  • Initiated outbound administrative requests by phone and in writing to accomplish customer requirements..
  • Managed, advised and trained new support staff in fleet services initiatives and processes.
  • Conducted field visits and met corporate customers for business development.
Director of Facilities, 10/1996 to 09/2004
Alterra Healthcare – Wichita, KS
  • Coordinated daily workflow through task prioritization and concise scheduling.
  • Supervised nine employees in 28 states, including scheduling, training and performance monitoring.
  • Analyzed and identified equipment failure root causes and initiated correction actions.
  • Delegated tasks to carefully selected employees in alignment with resource management goals.
  • Monitored priorities and liaised between maintenance team and management, strategically delegating tasks to promote timely completion.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Implemented improved training programs for maintenance employees.
  • Developed and implemented employee incentive programs to promote top performance.
  • Procured information from various vendors to ensure cost-effective purchasing.
  • Supervised daily operations, including employee performance, preventive maintenance and safety.
  • Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Created and managed knowledge base to offer staff and customers immediate informational access to products, services and organization.
Education
High School Diploma: 06/1960
Wichita High School East - Wichita, KS
Armament And Radar Electronics, 1961
U.S. Air Force Electronic Armament And Radar - Denver, CO
Accomplishments
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
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Resume Overview

Companies Worked For:

  • Western Automotive Group
  • WalMart Stores
  • American Red Cross
  • Alterra Healthcare

School Attended

  • Wichita High School East
  • U.S. Air Force Electronic Armament And Radar

Job Titles Held:

  • Customer Service Associate
  • Customer Service Representative
  • Division Director of Fleet Services
  • Director of Facilities

Degrees

  • High School Diploma : 06/1960
    Armament And Radar Electronics , 1961

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