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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary

Successful Customer Service Associate with 4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Customer Complaint Resolution
  • Sales Goals
  • Store Merchandising
  • Guest Services
  • Cleaning
  • Sales
Work History
12/2017 to 06/2018Customer Service AssociateAce Hardware | Atlanta, GA
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer relations and customer service through daily communication and interaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Handled over plenty calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers entering store and promoted sales or special programs.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
08/2016 to 09/2017Sales AssociateWalmart | Atlanta, GA
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Maintained records related to sales, returns and inventory availability.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.
  • Educated customers on promotions to enhance sales.
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
02/2019 to 01/2020Customer Service AssociateAbm Industries | Atlanta , GA
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
05/2009High School DiplomaAvondale High School, Avondale Estates, Avondale Estates, GA
Expected in 05/2022Associate of Business AdministrationStrayer University , Lithonia, GA
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Resume Overview

Companies Worked For:

  • Ace Hardware
  • Walmart
  • Abm Industries

School Attended

  • Avondale High School, Avondale Estates
  • Strayer University

Job Titles Held:

  • Customer Service Associate
  • Sales Associate

Degrees

  • 05/2009 High School Diploma
    Expected in 05/2022 Associate of Business Administration

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