Customer Service Associate resume example with 5+ years of experience
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Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
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- Enter customer's transactions into computers to record transactions and issue computer-generated receipts.
- Balance currency , coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
- Sort and file deposit slips and checks.
Made reasonable procedure exceptions to accommodate unusual customer requests.
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients needs.
- Turn or reposition bedridden patients.
- Provide physical support to assist patients to perform daily living activities such as: getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
- Review patients dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
- Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
- Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Charted and recorded information in client files.Tracked client movement on and off the unit by documenting times and destinations of clients.Quickly responded to crisis situations when severe mental health and behavioral issues arose.Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.Guided clients in understanding illnesses and treatment plans.Administered medication to patients presenting serious risk of danger to themselves and others.
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Route emergency calls appropriately/Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
- Relay or route written or verbal messages
- Answer simple questions about clients businesses, using reference files
- Perform clerical duties, such as typing, proofreading, accepting orders
- Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to staff.
- Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans
- Work as part of a team that included psychiatrists, psychologists, psychiatric nurses, or social workers.
- Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of medical staff.
- Serve meals or feed patients needing assistance or persuasion
- Interview patients upon admission and record information
- Participate in recreational activities with patients including card games, sports, or television viewing.
Faulkner University - Huntsville, AL
Certified Nurse Assistant - through the American Red Cross
Certified in Microsoft Office
Dean's List 2013
President's List 2014
Professional and friendly
Careful and active listener
Multi-tasking
Active Learning, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Spreadsheets, Telephone Skills, Time Management,Type 40 WPM, Typing, Writing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Organizational Skills, Prioritization, Proofreading, Reading Comprehension
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Resume Overview
School Attended
- Faulkner University
Job Titles Held:
- Customer Service Associate
- Certified Nursing Assistant
- Direct Care Staff
- Customer Service/Lead Dispatcher
- Psyche Tech
Degrees
- BBA
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