Customer Service Associate resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Energetic work attitude
  • Adaptive team player
  • High customer service standards
  • Dedicated to process improvement
  • Strong problem solving ability
  • Proficient with Microsoft Office Suite
Work Experience
01/2015 to 07/2015
Customer Service Associate Cargill, Inc. Breaux Bridge, LA,
  • Enter customer's transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency , coin, and checks in cash drawers at end of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Sort and file deposit slips and checks.

Made reasonable procedure exceptions to accommodate unusual customer requests.

01/2011 to 2014
Certified Nursing Assistant Greystone Healthcare Management Alton, IL,
  • Answer patient call signals, signal lights, bells, or intercom systems to determine patients needs.
  • Turn or reposition bedridden patients.
  • Provide physical support to assist patients to perform daily living activities such as: getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising.
  • Review patients dietary restrictions, food allergies, and preferences to ensure patient receives appropriate diet.
  • Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff.
  • Record vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in urine.
  • Document or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
03/2011 to 08/2013
Direct Care Staff Neurocare Home Health Bay City, MI,
  • Charted and recorded information in client files.Tracked client movement on and off the unit by documenting times and destinations of clients.Quickly responded to crisis situations when severe mental health and behavioral issues arose.Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.Guided clients in understanding illnesses and treatment plans.Administered medication to patients presenting serious risk of danger to themselves and others.
11/2008 to 2011
Customer Service/Lead Dispatcher Ameritel Message Center City, STATE,
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Route emergency calls appropriately/Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages
  • Answer simple questions about clients businesses, using reference files
  • Perform clerical duties, such as typing, proofreading, accepting orders
04/2008 to 08/2008
Psyche Tech Volunteers Of America City, STATE,
  • Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to staff.
  • Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans
  • Work as part of a team that included psychiatrists, psychologists, psychiatric nurses, or social workers.
  • Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of medical staff.
  • Serve meals or feed patients needing assistance or persuasion
  • Interview patients upon admission and record information
  • Participate in recreational activities with patients including card games, sports, or television viewing.
Education and Training
Expected in 2015
BBA: Business
Faulkner University - Huntsville, AL

Certified Nurse Assistant - through the American Red Cross

Certified in Microsoft Office

Dean's List 2013

President's List 2014


Professional and friendly

Careful and active listener


Active Learning, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Filing, Grammar, Spreadsheets, Telephone Skills, Time Management,Type 40 WPM, Typing, Writing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook, Microsoft PowerPoint, Microsoft Word, Minute Taking, Multi-Task Organizational Skills, Prioritization, Proofreading, Reading Comprehension

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Resume Overview

School Attended

  • Faulkner University

Job Titles Held:

  • Customer Service Associate
  • Certified Nursing Assistant
  • Direct Care Staff
  • Customer Service/Lead Dispatcher
  • Psyche Tech


  • BBA

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