LiveCareer-Resume

customer service associate resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Aside from my technical experience, I have worked at McDonald's running back drive thru, opening and closing. I have experience in scheduling, petty cash, deposits, general office training/management

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Patient [Job Title] offers [Number]-year track record establishing rapport with clients and exceeding company expectations. Focused on meeting monthly scorecard expectations and resolving customer inquiries and complaints. Versatile and diplomatic individual recognized for reacting positively to ongoing, changing environment.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Driven [Job Title] with [Number] years of experience providing information about services and products to customers. Skilled in assessing customer needs, generating leads, and handling customer complaints and concerns. Outstanding communicator offering strong phone etiquette and active listening skills.

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Diligent [Job Title] brings top skills in customer service, data entry, and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Flexible Customer Service Representative offering [Number] years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.

Versatile [Job Title] skilled in all aspects of customer relationship management and satisfaction. Client-first attitude toward accomplishing tasks. Dependable and diligent individual with over [Number] years of experience working in [Type] retail settings.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Poised [Job Title] offering [Number] years of experience in [Industry] sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.

Skills
  • Inbound and Outbound Calling
  • MS Office Proficiency
  • Customer Support
  • Multitasking and Prioritization
  • Call Documentation
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Needs Assessment
  • CRM Software
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • De-escalation Techniques
  • Courteous with Strong Service Mindset
  • Responding to Difficult Customers
  • Upselling Products and Services
  • Customer Service
  • Transaction Processing
  • Customer Data Confidentiality
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Customer Account Management
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Customer Retention Strategies
  • Calm and Professional Under Pressure
  • Order and Refund Processing
  • 65 wpm Typing Speed
  • Data Entry
  • Data Entry and Maintenance
  • 65 wpm Typing Speed
  • English Fluency
  • Problem Resolution
  • Software Troubleshooting
  • Verbal Communication
  • Proactive Self-Starter
  • Work Prioritization
  • Promoting Brand and Company Identity
  • Cultural Awareness and Sensitivity
  • Document and Records Management
  • Proficiency in Microsoft Office and G Suite
  • Strong Analytical and Problem Solving Skills
  • Billing Adjustments and Refunds
  • Computer Skills
  • Business Development
  • Patient and Empathetic
Experience
07/2019 to 09/2021 Customer Service Associate Schindler | Jacksonville, FL,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Troubleshot shortages and overages to support quality control efforts.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Explained benefits, features and recommendations to maximize client retention.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Improved customer service wait times to mitigate complaints.
  • Performed needs analysis and presented options based on findings to help customers make decisions.
  • Consulted with customers regarding needs and addressed concerns.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
05/2017 to 09/2019 Associate Davis Tool | Hillsboro, OR,
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered phones to help customers with queries and resolve basic concerns.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Identified support issues and initiated appropriate action to resolve problems.
  • Collected and coded various documents to prepare for filing, storage and processing.
  • Obtained signatures for financial documents and internal and external invoices.
  • Scheduled and confirmed appointments for clients, customers or supervisors.
  • Developed and deepened customer relationships to cultivate loyal and engaged customer base.
  • Applied strong communication and closing skills to achieve demanding [Description] goals on regular basis.
  • Maintained positive working relationship with fellow staff and management.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Communicated with customers regarding [Type] processes to maintain satisfaction.
  • Managed provider calendars by adding new appointments and rebooking patients to accommodate last-minute schedule changes.
  • Worked with vendors to obtain quotes, negotiate contracts and handle [Number] shipments per week.
  • Updated business forms to streamline processing and improve efficiency.
  • Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
  • Contributed to [Area of expertise] success by accurately coordinating records, supplies and paperwork.
05/2017 to 09/2019 Drive Thru Blain Supply, Inc. | Geneseo, IL,
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Worked nights, weekends and holidays and maintained calm, pleasant demeanor.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Answered phone calls to assist customers with questions and [Type] orders.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customers find store locations and complete purchases.
  • Stayed up to date on current item discounts to support promotions.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
  • Restocked [Location] with silverware, straws, napkins and condiments.
  • Filled beverages and delivered food to customers by [Action].
  • Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
  • Accurately handled over $[Amount] of payments daily in cash and credit cards payments for [Type] products.
04/2016 to 09/2018 Premier Retention Sitel | City, STATE,
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Explained new products and services to customers.
  • Analyzed customer feedback and developed new techniques to ensure customer retention.
  • Received information regarding identified problems and devised responses to satisfy concerns.
  • Implemented creative solutions to deal with special circumstances.
  • Compiled all calls and interactions into computer data system.
  • Adhered to scripted responses and standardized plans to address problems.
  • Responded to [Number] customer queries daily.
  • Evaluated previous gains and losses to develop corrective actions.
  • Provided insight regarding job duties to optimize productivity.
  • Implemented employee engagement and development activities, presentations and training to maximize productivity and unite workforce.
  • Decreased project gaps by successfully mentoring staff on best practices and protocol while monitoring performance quality control for corrective action planning.
  • Reduced process lags by quickly processing personnel actions, awards, flags, legal incidents, sponsorship, evaluations, morale and welfare documentation.
Education and Training
Expected in to to Associate of Science | Health Sciences Bevill State Community College, Hamilton, AL GPA:

Pre-requisits for health career, also took some office/management courses

  • Honor Roll [2 semester and 2000]
  • Dean's List Honoree 1st and 2nd semester
  • 3.7 GPA

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Resume Overview

School Attended

  • Bevill State Community College

Job Titles Held:

  • Customer Service Associate
  • Associate
  • Drive Thru
  • Premier Retention

Degrees

  • Associate of Science

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