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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Skills
  • Report preparation
  • Credit card processing
  • Inbound outbound calling
  • Data evaluation
  • Caregiver regulations knowledge
  • Active listening
  • Credit card payment processing
  • Quality control
  • Customer service representation
  • Call center experience
  • All regulations knowledge
  • Customer Accounts
  • Typing
  • Customer Retention
  • Billing
  • Quality Management
  • Bookkeeping
Professional Summary

Hardworking customer service professional accustomed to fast-paced type call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in call center standards and best practices. Bilingual Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Well-trained and composed in busy call center settings. Proficient in phone calls.

Work History
Customer Service Associate, 04/2020 to 12/2020
Extended Stay America Inc. - Memphis, TN
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Greeted customers warmly and responded to requests for information.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Monitored 20 product availability in store, on shelves and in orders to accurately answer customer questions.
  • Trained new employees in cashiering procedures, offering assistance in resolving 0 issues.
  • Answered phone calls to assist customers with questions and 10 orders.
  • Filled beverages and delivered food to customers by table .
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Educated customers on promotions to enhance sales.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
Waitress, 02/2020 to 03/2020
Hilton - Memphis, TN
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Served over 21 tables
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Earned reputation for good attendance and hard work.
  • Created agendas and communication materials for team meetings.
  • Improved operations by working with team members and customers to find workable solutions.
Customer Service Attendant, 08/2017 to 03/2019
Kohl's - Memphis , TN
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Educated customers on promotions to enhance sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Education
High School Diploma: : 06/2010North East Prep - Memphis, TN
Certifications
  • ServSafe
  • First Aid/CPR Certified
  • Sales Manager Certificate
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Resume Overview

Companies Worked For:

  • Extended Stay America Inc.
  • Hilton
  • Kohl's

School Attended

  • North East Prep

Job Titles Held:

  • Customer Service Associate
  • Waitress
  • Customer Service Attendant

Degrees

  • High School Diploma : : 06/2010

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