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Customer Service Associate Resume Example

Resume Score: 80%

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Laura
Ramos
Professional Summary

Excellent communicator with 10 years of Customer Service Representative experience in demanding call center environments. Highly familiar with sales, including [Type] competitors and offerings. Successful customer support with 10 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Skills
  • Inbound and Outbound Calling
  • Scheduling
  • Cash Handling
  • Store Merchandising
  • Customer Complaint Resolution
  • Cash Register Operation
  • Sales
  • Guest Services
  • Cleaning
  • Product Knowledge
  • New Product Information
  • Visual Displays
Education
Lydon Baines JohsonLazy Creek 03/1998High School Diploma
Certifications
  • CompTIA Network+
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Salesforce
Work History
Community Health Systems- Customer Service Associate
Austin, TX01/2018 - 02/2020
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer relations and customer service through daily communication and interaction.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Informed customers about special promotions and provided detailed information for various products.
Circle K Corp.- Customer Service Cashier
Austin, TX01/2016 - 09/2018
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Educated customers on promotions to enhance sales.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Counted money in drawers at beginning and end of each shift.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
Girling Healthcare- Home Health Aide
Austin, TX12/2015 - 09/2017
  • Developed rapport to create safe and trusting environment for care.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Completed entries in log books, journals and care plans to document accurately report patient progress.
  • Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence.
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed required medical and program reports and maintained medical records system, program filing system and EHR, following clinic standard operating procedures.
  • Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting.
  • Assisted clients by performing laundry, meal preparation and other tasks.
  • Maintained clean, safe and well-organized patient environment.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Provided transportation, managing and scheduling appointments.
  • Traveled to clients' homes to provide healthcare services and promote continuity of care.
  • Provided direct personal care and administrative services to clients.
Motel 6 Hotel- Front Desk Receptionist
Austin, TX09/2012 - 05/2015
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Additional Information

Interpersonal .Strengths include evoirment skills,sense of service to others and the ability to work with a sense of urgency while keeping a positive demeanor.Trained to interact with people from diverse background and cultures. Improved the ability to communicate professionally in work envoirments and mindfulness to others. Learned successful conflict resolution techniques that can be applied in the workplace. Critical thinking-Developed strategies to logically work without wasting resources. Learned to work in teams to maximize results,as well as working alone with little supervison. Improved active listening skills allowing me to communicate effectively with customers,co-workers and managers.

Training

1. Work Force development training. Austin texas. 2.Work Force one job readiness training Austin texas.3. Computer support specialist.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Community Health Systems
  • Circle K Corp.
  • Girling Healthcare
  • Motel 6 Hotel

School Attended

  • Lydon Baines Johson

Job Titles Held:

  • Customer Service Associate
  • Customer Service Cashier
  • Home Health Aide
  • Front Desk Receptionist

Degrees

  • High School Diploma

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