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Customer Service Associate Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I am very interested in helping our community with all the children that are now crossing our borders. It has been a while since I’ve done any kind of social work . I’m exited to hear that their is opportunity of employment here in my area to assist with these children.

Innovating , highly adaptable to different needs or situations. Great knowledge and patience to work with others .

Friendly and efficient devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding social work and customer service standards with strong skill in retaining customer confidential information to provide effective issue resolution. Skilled in addressing diverse issues Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control.

Skills
  • MS Office proficiency
  • Quality assurance
  • Troubleshooting
  • Customer Service
  • Bilingual and English
  • Employee management
  • Problem Resolution
  • Effective communication
  • Safety regulations
  • Credit card payment processing
  • Courteous demeanor
  • Conflict mediation
  • Office equipment proficiency
  • High-energy attitude
  • Quality assurance controls
  • Shipping and receiving understanding
  • Call center experience
  • Retail sales customer service
  • Problem-solving abilities
  • Logistics
Experience
11/2005 to 02/2021 Customer Service Associate Fiserv, Inc. | Hazelwood, MO,
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Reviewed account and service histories to identify trends and issues.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered inbound calls and directed to designated individuals or departments.
  • Processed customer account changes using [Software].
11/2005 to 03/2017 Process Assistant Martin Marietta | Trenton, SC,
  • Inspected final results and compared to production order to support quality assurance.
  • Planned and completed sequence of operations using standard lay-up methods.
  • Created new programs that resulted in increasing productivity and customer satisfaction. By involving myself in Kaizens to help increase production with less labor
  • Responded to advanced issues with professional and relationship-focused approach.
  • Created a safe environment for associates before and after shift
  • Hourly recaps on productivity
  • Remove barriers for associates to increase production in a safety manner
  • Conducted morning and afternoon standup meetings.
  • Kept attendance every morning
  • Develop a productivity plan every morning based on customer demand by balancing labor hours over hourly production
  • Report end of the day recap to operational management

01/2002 to 11/2005 Quality Inspector Team Leader Project H.O.M.E. | Philadelphia, PA,
  • Reviewed resources and assets for departmental activities, noting any compliance issues with industry standards and regulatory agencies.
  • Assessed work for errors or compliance issues and made corrections and modifications when necessary.
  • Evaluated and inspected machine-manufactured products for compliance to quality standards and identified non-compliances for correction.
  • Led and coordinated activities of quality control inspection department, verifying operational compliance with quality processes and procedures.
03/1997 to 05/2001 Lead Outreach Worker Valley AIDS Council | City, STATE,
  • Promoted integration of services for clients, including behavioral health care and long term services to enhance continuity of care.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Planned events in [Community] to connect people dealing with similar issues.
  • Facilitated supportive services and counseling for family members to address special concerns and ease transition during home visits.
  • Trained members to develop skills, analysis and commitment toward mission.
  • Designed digital team to increase online engagement and social media presence of community campaigns and programs.
  • Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
  • Advocated for at-risk groups to find funding and resources.
  • Implemented community outreach and engagement plans to reach vulnerable communities.
  • Educated citizens on resources and programs in local community.
  • Interviewed patients or members via phone or in-person to gather personal and sensitive information and determined eligibility for various outreach programs.
Education and Training
Expected in | LVN Laredo Jr College , Rio Grande City, TX GPA:
Expected in | Pharmacology And Substance Abuse Counseling STCC, McAllen, TX GPA:

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Resume Strength

  • Formatting
  • Personalization
  • Target Job

Resume Overview

School Attended
  • Laredo Jr College
  • STCC
Job Titles Held:
  • Customer Service Associate
  • Process Assistant
  • Quality Inspector Team Leader
  • Lead Outreach Worker
Degrees
  • Some College (No Degree)
  • Some College (No Degree)

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