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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Personable and dedicated Customer Service Representative with extensive experience in any industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Microsoft Office proficiency
  • Inbound and outbound calling
  • Customer support
  • Project management
  • Safety regulations
  • Customer Service
  • Customer relationship management
  • Troubleshooting
  • Effective communication
  • Problem Resolution
  • Store maintenance
  • Direct sales
  • Project management abilities
  • Shipping and receiving understanding
  • Stockroom procedures
  • Credit card payment processing
  • Conflict mediation
  • In-store support
  • Promotional support
  • Business development understanding
  • Call center experience
  • Clerical support
  • Customer relations
Experience
Customer Service Associate10/2019 to CurrentLowesHomestead, FL
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Answered customer questions and addressed concerns, resulting in 100% reduction in complaint calls.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Consulted with customers regarding online orders, business credit card accounts needs, addressing customers concerns regarding installations, promotions, and discounts
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Mentored junior team members and managed employee relationships.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
Cashier Team Lead10/2018 to 01/2020BJ's Wholesale Club Inc.Homestead, FL
  • Applied proper tare procedures when ringing up scalable items to maintain accurate pricing.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from all staff.
Waste Collector09/2017 to 11/2017Miami-Dade County Solid WasteMiami, FL
  • Traveled to disposal sites to dump refuse and recyclable materials into appropriate locations.
  • Compressed collected items to maintain storage efficiency.
  • Inspected vehicles before and after route trips and completed minor repairs as needed.
  • Refueled vehicle and checked fluid levels at completion of each shift.
  • Observed all traffic laws and speed limits to avoid accidents.
  • Provided excellent service and attention to customers when face-to-face.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Leveraged waste to input and compile data gathered from various sources.
  • Improved customer satisfaction by finding creative solutions to problems.
Customer Service Representative05/2015 to 12/2016AloricaMiami, FL
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize equipment sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered numerous inbound calls per day and directed to designated individuals or departments.
  • Upheld privacy and security requirements established by Directv regulatory agencies.
  • Educated customers on special pricing opportunities and company offerings.
  • Exceeded company productivity standards 100% on consistent basis, handling more than 15% of quota each day.
  • Worked with team leaders to develop customer service improvement initiatives.
  • Evaluated customer account information to assess current issues and determine potential solutions.
Education and Training
High School Diploma06/2007Miami Southridge Senior High SchoolMiami, FL
Accomplishments
  • Customer Interface - Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Multi-tasking - Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Played an instrumental role in increasing customer satisfaction ratings index from 3% to 12% within 6 months as Customer Service Associate
Certifications
  • First Aid/CPR
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Resume Overview

Companies Worked For:

  • Lowes
  • BJ's Wholesale Club Inc.
  • Miami-Dade County Solid Waste
  • Alorica

School Attended

  • Miami Southridge Senior High School

Job Titles Held:

  • Customer Service Associate
  • Cashier Team Lead
  • Waste Collector
  • Customer Service Representative

Degrees

  • High School Diploma 06/2007

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