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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary

Seasoned Customer Associate with 50 of years experience dedicated to providing highest quality service and making customers feel welcome and valued. Committed to exceeding sales expectations and furthering company goals. Successful Customer service with 50 years of experience addressing customer requests and concerns to provide relevant information and options. Upbeat and energetic, with grace in handling difficult situations through resourcefulness and adaptability. Dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. Strong interpersonal skills and understands best practices for dealing with difficult and challenging situations.

Skills
  • Customer Relations
  • Good communication skills
  • Warehousing practices and procedures
  • Telephone etiquette
  • Merchandising operations
  • Customer Service
  • Warehousing functions
  • Stocking and replenishing
  • Professional telephone demeanor
  • Self-direction
  • Sales expertise
  • Money handling abilities
  • Credit card processing
  • Retail store support
Work History
Customer Service Associate, 11/2017 to 03/2020
A C Moore – Woburn, MA
  • Informed customers about special promotions and provided detailed information for various products
  • Demonstrated items to customers and created customer awareness, interest and sales
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process
  • Greeted customers entering store and promoted sales or special programs
  • Skilled using cash register including processing sales discounts and refunds
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Energized and motivated in performing sales floor activities including merchandising and selling
  • Cultivated customer loyalty, promoted repeat customers and improved sales
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
  • Utilized exceptional communication to connect with customers, assess needs and present solutions
  • Managed customer relations and customer service through daily communication and interaction
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
  • Delivered superior client services, fostering strong rapport, retention and satisfaction
  • Assisted with price verifications and implemented adjustments for discounts or promotions
  • Advocated for customers and reported on observed areas for product or service improvement
  • Maintained clean sales floor and straightened and faced merchandise
  • Educated customers on promotions to enhance sales
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
  • Trained in loss prevention, visual merchandising and general sales skills
  • Supported branding strategy by ensuring product displays aligned with corporate standards
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs
  • Issued receipts and processed refunds, credits, or exchanges
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues
  • Processed purchases and handled payment transactions using POS system
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction
  • Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs
Customer Service Specialist, 11/1999 to 07/2012
Comcast – Chelmsford, MA
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals
  • Delivered superior client services, fostering strong rapport, retention and satisfaction
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
  • Educated customers about cable,internet and phone options and processed purchases
  • Assisted call-in customers with questions and orders
  • Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
  • Requested escalation for unresolved issues
  • Directed customers to appropriate departments for additional support
  • Scheduled technician repair appointments at customer request
  • Directed 12-person team of customer service personnel while helpingfront-line team members work effectively with over 400 daily customers
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Cosmetologist, 04/1986 to 09/2002
Fashion Flair – Lexington, MA
  • Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health
  • Assessed customer hair texture, treatment history and desired outcome to identify appropriate services
  • Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination
  • Created memorable customer experiences by including special services such as head and neck massages during appointments
  • Offered highly skilled and diverse salon services to over 20 daily customers, including cuts, color services and extensions
  • Supported reception efficiency by taking phone calls, inputting appointments and collecting payments
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills
  • Recorded notes for future reference, including customer preferences and services delivered
  • Booked over 20 daily customer appointments in appointment ledger
  • Maintained clients' treatment records and designed long-term care programs for return customers
  • Consulted with new clients, asking appropriate questions to understand needs and expectations for hair color, style and care
  • Suggested treatments and styles to suit customers' appearance and desired look
  • Researched latest trends in hair and makeup to stay updated on color, style and technique
  • Helped clients achieve desired looks for routine wear and special events by crafting ideal makeup strategies
  • Sanitized and cleaned massage therapy and common rooms
  • Styled 5 people for training events including hair, makeup and nails
Education
GED: 09/1987
Hanscom AFB - Lexington, MA
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Resume Overview

Companies Worked For:

  • A C Moore
  • Comcast
  • Fashion Flair

School Attended

  • Hanscom AFB

Job Titles Held:

  • Customer Service Associate
  • Customer Service Specialist
  • Cosmetologist

Degrees

  • GED : 09/1987

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