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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Forward-thinking professional offering more than 10 years of experience working in fast-paced environments.

Driven and personable Customer Solutions Specialist with over 10 years of experience interfacing with clients. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control and leadership.

Driven and personable Customer Solutions Specialist with over 10 years of experience interfacing with clients. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control and leadership.

Skills
  • Customer service
  • Interpersonal communication
  • Self-direction
  • Negotiation
  • Multi-line phone talent
  • Insurance verification
  • Medical office administration
  • Payment collection
  • Pre-hospital care
  • Outpatient care
  • Medical billing and coding
  • Appointment scheduling
  • Electronic Medical Records
  • Customer and client relations
  • Professional demeanor
  • Administrative support
  • Multitasking strengths
  • Punctual
  • MS Office proficiency
  • Verbal and written communication
  • Business operations
Experience
Mayor's Commison On Ageing (SCSEP) | Philadelphia, PACustomer Service Associate11/2019 - Current
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization
  • Received packages and mail at front desk and dispersed to correct employees
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
NovaCare Rehabilitation | Philadelphia, PAMedical Office Receptionist04/1999 - 07/2019
  • Maintained current and accurate medical records for over 300 patients
  • Organized paperwork such as charts and reports for office and patient needs
  • Completed skilled administrative work to support all office staff and operational requirements
  • Completed and filed financial documentation for accounting purposes
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Enhanced office efficiency by handling numerous+ callers per day
  • Checked patient data including insurance, demographic and health history to ensure all information was current
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments
  • Responded to correspondence from insurance companies to verify patient's coverage
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
Hands From The Heart | Bala Cynwyd, PAPrivate Home Health Aide08/2015 - 08/2017
  • Maintained records of patient care, condition, progress or problems to report, and discussed observations with supervisor or case manager
  • Administered prescribed medications under direction of physician
  • Provided mobility assistance such as walking and regular exercising
  • Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
  • Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
  • Assisted with general household activities, such as cooking, meal preparation and grocery shopping
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
  • Developed rapport to create safe and trusting environment for care
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance
  • Monitored clients' progress to report necessary changes
Education and Training
Prism Career Institute | Philadelphia, PAAssociate of Science in Medical Assistance
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Resume Overview

Companies Worked For:

  • Mayor's Commison On Ageing (SCSEP)
  • NovaCare Rehabilitation
  • Hands From The Heart

School Attended

  • Prism Career Institute

Job Titles Held:

  • Customer Service Associate
  • Medical Office Receptionist
  • Private Home Health Aide

Degrees

  • Associate of Science in Medical Assistance

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