LiveCareer-Resume

customer service associate resume example with 6+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity. Multi-talented Personal Care Aide with 3 years supporting patients with tasks of daily living. Skilled at caring for patients' healthcare needs, grooming, and light housekeeping. Professional and clear communicator when instructing and assisting patients as well as when reporting information to supervisors.

Skills
  • Customer Support
  • Inbound and Outbound Calling
  • MS Office Proficiency
  • Translation and Interpretation Services
  • Customer Service
  • Multitasking and Prioritization
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Data Entry
  • Needs Assessment
  • Verbal and Written Communication
  • Creative Problem Solving
  • Customer Retention Strategies
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Data Entry and Maintenance
  • CRM Software
  • De-escalation Techniques
  • POS Systems and Ordering Platforms
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Transaction Processing
  • Customer Data Confidentiality
  • Property Management
  • Leasing and Sales
  • New Home Sales and Consulting
  • Investment Properties
  • Networking and Prospecting
  • Sales and Marketing Strategy
  • Terms Review and Enforcement
  • Client Relations
  • Maintenance Coordination
  • Sales Promotion
  • Negotiation Management
  • Value Estimation
  • Property Inspection
  • Financial History Review
  • Market Tracking and Research
  • Service Oriented
  • Analytical and Logical Thinking
  • Contract Preparation
  • Property Research
  • Service Orientation
  • Property Improvements
  • Open House Management
  • Referral Coordination
  • Print and Digital Advertisement
  • Partnership Development
  • Leads Prospecting
  • Adaptability and Flexibility
  • Buyer and Seller Representation
  • Articulate and Persuasive
Experience
03/2022 to Current Licensed Realtor Dollar Bank | Euclid, OH,
  • Developed bid presentations for buyers and sellers, answering questions and promoting property features.
  • Promoted listings on social media and print advertisements.
  • Analyzed market statistics to identify trends and evaluate current property listings.
  • Monitored escrow process, coordinated contingency removal of property inspection and reviewed timely closing of escrow.
  • Marketed real estate to various types of commercial clients to strengthen revenue opportunities.
  • Conducted quarterly seminars and training sessions for sales agents to improve sales techniques.
  • Scheduled home viewings with potential buyers.
  • Represented buyers and sellers in major real estate transactions.
  • Generated list of properties to meet specific client needs.
  • Identified potential sales or projects in line with client's historical buying trends, and proposed profitable opportunities to initiate purchase offers.
  • Performed profit and loss analysis and ROI assessment for purchases of income properties.
  • Researched and determined competitive market price.
  • Accompanied buyers during property inspections.
  • Promoted properties via advertisements, open houses and multiple listing services.
06/2019 to 09/2022 Property Manager/Leasing Specialist Dollar Bank | Lakewood, OH,
  • Wrote and filed reports each day on current leasing activities.
  • Collaborated with property managers to keep units ready for new tenants and oversee smooth moves.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Maintained accurate records of correspondence with and from tenants.
  • Showed units to potential tenants and answered questions about life in community.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Fielded interested leads' phone calls and emails, providing immediate response to questions.
  • Handled security deposit refunds.
  • Checked rental eligibility by following company's verification process.
  • Monitored status of all active leases to prepare for renewals or vacancies, enforced occupancy terms and document updates, payments and property maintenance services.
  • Scheduled tours so interested parties could view available units and see facilities.
  • Kept records of correspondence with residents and tenants.
  • Reviewed agent activities to check performance and optimize approaches.
10/2020 to 07/2022 Customer Service Associate Francisan Health | Rensselaer, IN,
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Educated customers on special pricing opportunities and company offerings.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Troubleshot shortages and overages to support quality control efforts.
07/2018 to 11/2019 Customer Service Associate Dollar Bank | Maple Heights, OH,
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Educated customers on special pricing opportunities and company offerings.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Troubleshot shortages and overages to support quality control efforts.
01/2016 to 05/2018 Caregiver Company Name | City, State,
  • Reviewed patient food allergies, calculated diet and restricted food choices from menu.
  • Assessed and analyzed dietary practices, body composition and energy balance of clients.
  • Assisted registered nutritionist with counseling athletes on optimal nutrition for recovery from illness or injury.
  • Calculated calories, sugar, sodium and other nutrition information to monitor and maintain patients' intake.
  • Improved compliance with dietary programs by teaching basic nutrition to clients.
  • Delivered speeches on diet, nutrition or health to promote healthy eating habits.
  • Developed flexible meal templates to meet client nutritional objectives.
  • Conducted complete nutrition assessment to determine program eligibility.
  • Determined appropriate information and nutritional needs for various age groups, developing presentations to meet needs of population.
  • Assisted with meal planning to meet nutritional plans.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
06/2016 to 12/2017 Patient Transporter Company Name | City, State,
  • Supported and coached new employees on policies and safety measures and offered assistance with tasks.
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Lifted patients using proper body mechanics and lifting techniques.
  • Alerted nursing staff to patient distress or equipment malfunction for immediate intervention.
  • Picked up requested orders to move equipment and supplies to assigned treatment areas.
  • Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
  • Utilized transportation EMR system to record transport and report information.
  • Assisted patients with entering and exiting vehicles, and transferring from or to wheelchairs or stretchers.
  • Stored equipment in designated areas to keep hallways clear of clutter.
  • Determined mode of transport based on patient's condition, comfort and safety factors.
  • Secured IV connections, tubing and other medical devices for safe transport.
  • Helped prevent safety problems and maintain compliance with regulations through effective training practices.
10/2013 to 12/2015 Customer Service Associate Company Name | City, State,
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Troubleshot shortages and overages to support quality control efforts.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Improved customer service wait times to mitigate complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education and Training
Expected in 06/2012 to to High School Diploma | Educators Inc, Rockledge, FL, GPA:
Expected in to to Associate of Science | Valencia College, Orlando, FL GPA:
Certifications
  • Licensed Realtor - 2022

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Resume Overview

School Attended

  • Educators Inc
  • Valencia College

Job Titles Held:

  • Licensed Realtor
  • Property Manager/Leasing Specialist
  • Customer Service Associate
  • Customer Service Associate
  • Caregiver
  • Patient Transporter
  • Customer Service Associate

Degrees

  • High School Diploma
  • Associate of Science

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