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customer service associate resume example with 3 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

[Job TItle] dedicated to providing every user with safe and enjoyable recreational activities. People-person with strong communication skills, upbeat nature and organized approach to handling program operations. Physically fit with stamina to handle demanding work. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Experience in the past with ESOL responsibilities. Ambitious student pursuing [Area of study] degree eager to contribute developed knowledge in [Job Title] role. Skilled in [Skill] and [Skill] in [Type] settings. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

Skills
  • Spanish, Native Proficiency-English & Italian, Bilingual Proficiency.
  • Problem-solving abilities
  • High-energy attitude
  • Office equipment proficiency
  • Customer relations
  • Microsoft Office expertise
  • Adaptive team player
  • Problem Resolution
  • Effective communication
  • Customer relationship management
  • Credit and cash transactions
  • Cash register operation
  • Cash management
  • Cash drawer balancing
  • Customer assistance
  • Training and mentoring
  • Issue resolution
  • Liquor regulations and compliance
Experience
04/2020 to Current
Customer Service Associate Chewy Ocala, FL,
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Balanced daily cash deposits and vault inventory.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Maintained work area in clean and neat manner.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Greeted customers promptly and responded to questions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped customers find store locations and complete purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted with purchases, locating items and signing up for rewards programs.
08/2019 to 01/2021
Secretary and Assistant Golden Gables Insurance City, STATE,
  • Created agendas, meeting notes and other documents to enhance collaborative process.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Drafted and corrected professional business letters, internal memoranda and less formal email communication.
  • Coordinated communications, including taking calls, responding to emails and interfacing with clients.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Skillfully and patiently explained coverage options to potential policyholders, answering any questions or concerns.
  • Diligently filed and followed up on third party claims.
  • Monitored clients' insurance coverages to ensure changing needs were met.
06/2018 to 04/2020
Front House Employee Tijuana Flats City, STATE,
  • Welcomed each patron warmly, opened door, engaged guest to learn how to best serve and escorted guest to table or placed name on waitlist with communication of wait time.
  • Mentored and coached service team on effective techniques to enhance customer experiences.
  • Implemented company training programs to help employees easily follow best practices and company standards.
  • Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
  • Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
  • Handled guest complaints quickly using communication and empathy, maintaining positive dining experience for everyone.
  • Kept stations stocked and ready for use to maximize productivity.
  • Assisted in preparation of menu items such as tacos, burrito bowls and salads.
Education and Training
Expected in 12/2022
Bachelor of Science: Psychology
University of Central Florida - Orlando, FL,
GPA:
  • 3.3 GPA
  • Puerto Rican Student Association Member
  • Volunteer UCF
Expected in 12/2020
Associate of Arts: Art, General Studies
Valencia College - Kissimmee, FL,
GPA:
  • 3.3 GPA
  • President's List Honoree Spring 2020
  • President's List Honoree Fall 2020
  • Certificate of Appreciation 2018
  • Catch Up Crew Member
Additional Information
  • AWARDS , Valencia College Dean’s List: Valencia College President’s List:
Certifications
  • Registered Behavior Technician (RBT)
  • Health Insurance License

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Resume Overview

School Attended

  • University of Central Florida
  • Valencia College

Job Titles Held:

  • Customer Service Associate
  • Secretary and Assistant
  • Front House Employee

Degrees

  • Bachelor of Science
  • Associate of Arts

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