LiveCareer-Resume

Customer Service Associate resume example with 6 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Successful Customer Service Cashier with 5+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 5-year background maintaining customer satisfaction and contributing to company success.

Hardworking Customer Service Representative with 5+years of experience working with Walmart. Trained in project and time management with extensive knowledge and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Service-focused Customer Service bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.

Motivated Individual with 5+ years of experience in seasonal roles with superior talent for getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Delivers excellent customer service by practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Hardworking individual bringing 5+ years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Proactive customer service associate with expertise delivering support services and resolving customer complaints. Trained in many techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Effectively drives revenue with skilled promotional and problem-solving abilities.

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 5+ years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Service-driven team player with record of providing high-quality support during 4 years in Walmart industry.

Intelligent Customer service cashier with outstanding retail expertise. Grasps company initiatives quickly achieving store and personal goals. Swiftly adapts to shifting seasonal needs, demands and priorities. Communicates trends and recommendations to customers, and provides feedback to management. Applies effective teamwork, customer and sales skills simultaneously. Always uses good judgment when performing duties.

Competent Customer service representative driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Computer systems. Effective at operating within Retail regulations and Retail department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Goal-oriented worker with outstanding knowledge of Sales organization and Sales product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and Sales talents. Committed to best-in-class customer service and maintaining professionalism.

Motivated Customer Service Representative with over 5+ years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in English and some Spanish.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Friendly Customer service cashier with 5+ years of dedicated Sales customer service experience. Dedicated to exceeding Sales goals through effective communication skills and Sales abilities. Expert in Microsoft office with training in Word services.

Skills
  • Cash Handling
  • Cleaning
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Cash Register Operation
  • Sales
  • Guest Services
  • Quality Management
Education
Mesa Vista High School Ojo Caliente, NM Expected in 05/2010 Diploma : General Education - GPA :
Work History
Chewy - Customer Service Associate
Mechanicsburg, PA, 10/2020 - 03/2021
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Provided basic technical support for clients on wide range of Type company products.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Suggested new procedure to persuade cancelling customers to stay with company, resulting in Number% decrease in cancellations.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Boosted sales revenue by skillfully promoting diverse Product or Service options.
  • Entered customer interaction details in Software to track requests, document problems and record solutions offered.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Helped average of Number customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
Banner Health - Assistant Cook
Glendale, AZ, 04/2019 - 01/2020
  • Assisted chef with planning easy but elegant appetizers to spark customer interest.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Planned promotional menu additions based on seasonal pricing and product availability.
  • Safely used kitchen equipment such as Type and Type, effectively reducing injuries and burns Number%.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Transitioned between breakfast and dinner service by Action and Action.
  • Enhanced and maintained central standardized recipe and ingredient repository, including nutritional and cost information.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Prepared estimated Number orders simultaneously during peak Timeframe periods with Number% accuracy rate, maximizing customer satisfaction and repeat business.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Produced over Number Type dishes per day and maintained near-perfect customer satisfaction scores.
  • Reduced restaurant's annual food and labor costs by Number% through proper budgeting, scheduling and management of inventory.
  • Created ice sculptures for major events such as weddings and private corporate parties.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Ordered and received products and supplies to stock kitchen areas.
  • Met production requirements for all aspects of banquet and outlet desserts and breakfast pastries.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Recommended menu items for new dish development, holidays, special events and promotions.
  • Mentored staff in expectations and parameters of kitchen goals and daily work.
  • Managed Number-person staff, supervised preparation of Type foods and explained steps for readying specialty items, including Type and Type food.
  • Communicated closely with Job titles to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Human Good - Personal Care Assistant
Redlands, CA, 04/2018 - 04/2019
  • Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
  • Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Ran errands for customers, including shopping, and picking up other necessities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Scheduled daily and weekly care hours for client caseload.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Conferred with Job title to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
  • Completed regular check-ins and progress report for each client.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Monitored clients' overall health and well-being and noted any significant changes.
  • Planned, prepared and served meals and snacks according to prescribed diets.
  • Documented residents' behavior in terms of mental status, sleeping and eating patterns in medical record books.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Planned activities to encourage movement, stretching and strength building.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
  • Recorded status and duties completed in logbooks for management.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Assisted patients with self-administered medications through Action and Action.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Monitored and assisted residents through individual service plans.
  • Used Software and Software to maintain records of services performed and apparent condition of patients.
  • Consulted with Job title to assess cases and enhance care.
  • Scheduled and accompanied clients to medical appointments.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Transported Number patients daily via wheelchair to and from rehabilitation and daily activities.
  • Recognized and reported abnormalities and/or changes in patients' health status to case manager.
  • Remained alert to problems or health issues of clients and competently responded.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
The Paradies Shops - Customer Service Cashier
San Diego, CA, 06/2012 - 04/2016
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Handled approximately Number daily credit and cash transactions for customers with accuracy and speed.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Counted money in drawers at beginning and end of each shift.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Used POS system to enter orders, process payments, and issue receipts.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Prepared and submitted end-of-shift reports using Software.
  • Served needs of more than Number customers in busy Type environment.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Prepared beverages and filled food orders for customers.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Verified over $Amount of cash and credit payments daily.
  • Set up new sales displays each Timeframe.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Learned Job title and Job title positions and provided backup at key times.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated cash register to record all transactions accurately and efficiently.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Conducted inventory counts by adding each item in stock and documenting in System.

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Resume Overview

School Attended

  • Mesa Vista High School

Job Titles Held:

  • Customer Service Associate
  • Assistant Cook
  • Personal Care Assistant
  • Customer Service Cashier

Degrees

  • Diploma

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