LiveCareer-Resume

customer service associate resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in Communications industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Understanding Customer Needs
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Patient and Empathetic
  • Inbound and outbound calling
  • Quality assurance
Education
Southwest Miami Senior High School Miami, FL Expected in 06/1975 High School Diploma : - GPA :
Certifications
  • Certified [Job Title], [Company Name] - [Timeframe]
  • [Area of certification] Training - [Timeframe]
  • [Area of expertise] License - [Timeframe]
  • [Area of certification], [Company Name] - [Timeframe]
Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Documented and resolved customer federal complaints which led to customer satisfaction and federal compliance positive numbers
  • Supervised team of 12 staff members.
  • Collaborated with team of 20 in the development of project Beyond The Call, recognizing outstanding customer service
Work History
Colfax Corporation - Customer Service Associate
Toledo, OH, 01/1981 - 07/2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Entered orders into Windows computer database system.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Resolved numerous issues over phone with several customers daily.
  • Communicated professionally with colleagues, freelancers and clients.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Promptly responded to inquiries and requests from prospective customers.
  • Devised workaround solutions for communication-related issues.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Promoted available products and services to customers during service, account management and order calls.
  • Recorded actions taken, issues resolved and reviewed information to effectively manage customer accounts.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Facilitated complex orders and completed accurate to meet aggressive deadlines.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Optimized customer support by establishing collaborative service environment.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Contacted clients to verify account information and maintain accuracy.
  • Trained new personnel regarding company operations, policies and services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Recommended products to customers, thoroughly explaining details.
  • Maintained up-to-date knowledge of product and service changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Effective liaison between customers and internal departments.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for large business.
  • Assessed caller accounts to determine business benefits, identify service needs and resolve issues.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Effectively communicated with customers about account changes, new digital products or services and potential communication upgrades.
  • Handled large Business customers in fast-paced setting in coordination with solid team of 60 customer service associates.
  • Delivered prompt service to prioritize customer needs.
Affiliations
  • Lions Club
  • American Medical Informatics Association
  • Jaycees
  • Toastmasters
Languages
English :
Native or Bilingual
Negotiated :
Spanish :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Southwest Miami Senior High School

Job Titles Held:

  • Customer Service Associate

Degrees

  • High School Diploma

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