Customer Service Associate Resume Example Publix Super Markets

CUSTOMER SERVICE ASSOCIATE

Summary

Friendly and efficient accounting major devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding the compaines standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Skills

Accounting
Cooking
Customer
Service
Directing
English
Managing
Excel
Mail

Office
Powerpoint
Word
Neat
Organizing
Statistics
Supervisor
Tables
Bilingual Spanish and English

Experience

Customer Service Associate
Miami, FLPublix Super Markets/May 2020 to Current

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Educated customers on product and service offerings.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Assembled and prepared cartons, crates and containers to protect materials during shipment.
Faced merchandise in freezers and shelves for display.
Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.
Collected empty carts and returned each to store to minimize loss and damageto store property.
Operated hand trucks, pallet jacks and forklifts to move materials.
Assisted customers with getting groceries loaded in vehicles.

Office Clerk Assistant
Coral Gables, FlThe Haggard Lawfirm/May 2018 to Jan 2019

Provided direct assistance to the firm by managing paperwork, handling packages, and an emphasis on other laborious work.
Office tasks included delivering and managing mail, directing calls, and handling files.
Heavy labor tasks included moving and building furniture, heavy lifting, and managing the floor space.
Provided assistance to individual employees, handling small tasks, such as sending messages, for them.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Delivered excellent customer support and customer service experiences when interacting with large groups of people in busy office.
Developed strong relationships with public, patients and staff members using outstanding interpersonal and communication skills.

Grill Cook/Prep Cook
Miami, FlChipotle Mexican Grill/Nov 2019 to Mar 2020

Grilled meats to customer specifications.
Checked each food item for freshness and provided feedback to the kitchen supervisor for removal.
Cooked regular menu items and seasonal offerings according to Grill Cook corporate standards and guidelines.
Cleaned and maintained kitchen equipment regularly.
Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
Lifted and maneuvered boxes weighing up to 100 pounds.
Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
Helped team meet expected demands by restocking work areas throughout restaurants such as server stations, salad bars, and supply cupboards.
Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Kept stations stocked and ready for use to maximize productivity.

Event Staff
Coral Gables, FLEvent & Office Consultants/Apr 2019 to Feb 2020

Set up event facilities and equipment, cleaned areas and organized supplies.
Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
Provided exceptional customer service to all guests and escalated concerns where needed.
Set up and broke down promotional booths and tents, talked to potential customers for successful promotional events.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests Transported dirty utensils, dishes and trays to the kitchen to support efficient cleaning.
Developed excellent relationships with managers and fellow team members to ensure success, build professional relationships and support a positive work environment.
Organized materials, cleaned facilities and set up equipment to prepare for events.
Greeted facility guests and directed smoothly individuals to scheduled party, desired game room or target activity.
Encouraged patrons to step out of comfort zones, try new arcade games and increase spending.

Education and Training

Some College (No Degree): AcccountingMiami Dade CollegeMiami, FL

The leader of the football team. Went on to play D-1 football. Miami, Fl Accounting / St, Currently completing courses in Accounting, Microeconomics, and Statistics Played the position of Offensive Lineman on the school football team Volunteered on a monthly basis to prepare meals at the local community food bank in Goulds for children in need.

High School DiplomaChristopher Columbus High SchoolMay 2018Miami, FL

Languages

English Spanish

Resume Overview

Companies Worked For:

Publix Super Markets
The Haggard Lawfirm
Chipotle Mexican Grill
Event & Office Consultants

School Attended

Miami Dade College
Christopher Columbus High School

Job Titles Held:

Customer Service Associate
Office Clerk Assistant
Grill Cook/Prep Cook
Event Staff

Degrees

Some College (No Degree) : Acccounting
High School Diploma

Customer Service Associate Resume Example

Resume Score: 80%

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