Customer Service Associate Resume Example Ollies Bargain Outlet

CUSTOMER SERVICE ASSOCIATE

Professional Summary

I am a dedicated Customer Service Associate committed to providing high-quality service by listening to customers and responding quickly to satisfy their needs. I have strong interpersonal skills and understands best practices for dealing with difficult and challenging situations. Im a personable Customer Service professional offering over 8 years of experience resolving account and service concerns for all customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. I learn fast and I dont give up.

Skills

Word processing
Proofreading
Maintains confidentiality
Professional and mature

Independent worker
Schedule Management
Office administration
Accounting familiarity

Work History

Customer Service Associate06/2019 to 08/2020
Ollies Bargain Outlet – Lexington , KY

Operated cash register for cash, check and credit card transactions with 98% accuracy.
Counted cash in register drawer at beginning and end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
Assisted customers with special services, account updates and promotional options.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Customer Service Cashier02/2019 to 08/2019
Ollies Bargain Outlet – Mount Sterling, KY

Operated cash register for cash, check and credit card transactions with 98% accuracy.
Counted cash in register drawer at beginning and end of shift.
Checked prices for customers and processed items sold by scanning barcodes.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Answered questions about store policies and concerns to support positive customer experiences.
Assisted customers by answering questions and fulfilling requests.
Assisted customers with special services, account updates and promotional options.
Efficiently processed new orders, completing 100+ daily transactions with remarkable accuracy.

Retail Sales Supervisor08/2018 to 06/2019
Ollies Bargain Outlet – Mount Sterling, KY

Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
Increased sales 15% by offering advice on purchases and promoting additional products.
Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
Issued receipts and processed refunds, credits, or exchanges.
Increased retail space by 10 square feet by improving gross profits by 15%.
Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Answered questions about store policies and concerns to support positive customer experiences.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.

Customer Service Manager02/2016 to 11/2017
Wal-Mart Stores Inc. – Mount Sterling, KY

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Exceeded team goals and collaborated with staff members

to implement customer service initiatives.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.

Education

GED09/2008Montgomery County County Adult Education- Mount Sterling, KY

Resume Overview

Companies Worked For:

Ollies Bargain Outlet
Wal-Mart Stores Inc.

School Attended

Montgomery County County Adult Education

Job Titles Held:

Customer Service Associate
Customer Service Cashier
Retail Sales Supervisor
Customer Service Manager

Degrees

GED 09/2008

Customer Service Associate Resume Example

Resume Score: 80%

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