LiveCareer-Resume

customer service associate resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Friendly and efficient [Job Title] devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers and achieving individual sales goals. Expertly coordinates customer service teams and coordinates programs to enhance productivity.

Skills
  • MS Office proficiency
  • Customer Support
  • Inbound and Outbound Calling
  • Problem Resolution
  • Employee management
  • Customer Service
  • Credit card payment processing
  • Retail sales customer service
  • Store maintenance
  • High-energy attitude
  • Problem-solving abilities
  • In-store support
  • Microsoft Office expertise
  • Call Center Operations
  • Adaptive team player
Experience
Customer Service Associate, 10/2016 to Current
Masterbrand Cabinets Inc.Sanford, NC,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
Direct Support Professional, 07/2013 to Current
Seven Hills FoundationSterling, MA,
  • Transported clients to doctor's appointments and errands.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Followed care plan and directions to administer medications.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Documented client progress in charts and logbooks.
  • Improved patient outlook and daily living through compassionate care.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Assisted client with personal hygiene, mobility and transportation.
  • Prepared food and helped patients eat to support healthy nutrition.
  • Monitored health and well-being of clients and reported significant health changes.
  • Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
  • Recorded client status progress and challenges in logbooks and reports.
  • Kept detailed records of patient care, [Type] progress, medication administration and changes in health or other conditions.
  • Checked mail, shopped for groceries and handled bill payments.
Supervisor, 06/2008 to 08/2016
First TransitCoos Bay, OR,
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Supervised overnight team functions and services for youth and adult shelter, managed resident intake, assigned work, maintained security and delivered resident support and discipline.
  • Maintained safe and productive study, research, work and collaboration space for employees, residents and students and monitored visitors and incoming deliveries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Treated associates with fairness and respect, providing recognition of accomplishments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assisted [Job Title] in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Supervised [Number] [Job title]s completing efficient daily [Task] and [Task].
  • Handled over $[Amount] in funds each day in fast-paced [Type] environment.
  • Managed $[Amount] million operational budget in development of programs and services to meet needs of diverse community members of various racial and socio-economic backgrounds.
Crew Worker, 05/2007 to 02/2009
Basic Energy ServicesArtesia, NM,
  • Restocked supplies, removed trash and cleaned areas.
  • Answered customer questions and took orders.
  • Verified orders and bagged items for easy transport.
  • Maintained order of customer and crew member work areas.
  • Totaled bills, accepted payments and returned change.
  • Wiped down tables and equipment, swept and refilled stock.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Packed fast food products in approved containers, cups and bags.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
Education and Training
High School Diploma: , Expected in 06/2009
Bridgeton High School - Bridgeton, NJ
GPA:

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Resume Overview

School Attended

  • Bridgeton High School

Job Titles Held:

  • Customer Service Associate
  • Direct Support Professional
  • Supervisor
  • Crew Worker

Degrees

  • High School Diploma

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