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Customer Service Associate Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative with years of experience working with . Trained in project and time management with extensive knowledge of and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Successful with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing 9-year background maintaining customer satisfaction and contributing to company success. Proficient in 2 and C.

Skills
  • Inbound and Outbound Calling
  • Sales
  • Invoicing
  • Scheduling
  • Client Needs Assessment
  • Sales Goals
  • Guest Services
  • Cash Handling
  • Cleaning
  • Product Knowledge
  • Customer Complaint Resolution
  • Cash Register Operation
  • Quality Management
Education
ADDIS ABABA University ETHIOPIA, Expected in Associate of Science : Chemical Engineering - GPA :
STAIN Baltimore, MD, Expected in 04/2017 : Pharmacy Technology - GPA :
Baltimore City Community College Baltimore, MD Expected in 08/2011 Associate of Science : General Studies - GPA :
Work History
Qbe Insurance Group Limited - Customer Service Associate
Greenwood Village, CO, 02/2018 - Current
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Kept front check out area clean and organized for efficient service.
  • Processed payments and returns with accuracy and efficiency.
  • Delivered prompt service to prioritize customer needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Answered customer questions about product availability and shipment times.
  • Responded to customer requests for products, services and company information.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Completed special projects by using effective decision making, critical thinking and time management skills.
  • Provided primary customer support to internal and external customers.
  • Directed customers to appropriate departments for additional support.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Checked order details against account information to minimize errors and unnecessary delays.
  • Explained charges, fees, terms of sales and service agreements to over [Number] customers daily.
  • Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
Mrc Global Inc - Customer Service Representative
Richmond, VA, 08/2012 - Current
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered customer questions about products and services, helped locate merchandise and promoted key items.
  • Delivered prompt service to prioritize customer needs.
  • Followed through with client requests to resolve problems.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
  • Sought ways to improve processes and services provided.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
Walgreens - Pharmacy Technician
Ann Arbor, MI, 01/2010 - 02/2011
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Assisted in preparation, distribution, and storage of pharmaceuticals.
  • Maintained drug inventory levels by ordering necessary medications and supplies.
  • Counted and labeled prescriptions with correct item and quantity.
  • Communicated directly with doctors offices via telephone, fax, and email.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Entered and processed patients' prescriptions into internal system.
  • Counted, measured, and compounded medications following standard procedures.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Processed incoming drug orders.
  • Collected co-payments or full payments from customers.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
  • Reviewed and verified customer information and insurance provider information.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved non-routine issues like third party billing, computer system and customer service issues.
  • Communicated instructions to patients or caregivers.
  • Counted, measured and compounded medications following standard procedures.
  • Assisted pharmacist by filling prescriptions for customers daily and responding to patient questions regarding prescription and medication-specific issues.
  • Coordinated verification and filling of more than daily prescriptions in high-volume pharmacy environment.
  • Developed network of medical professionals whose referrals led to average increase of patients per quarter.

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87Good

Resume Strength

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  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • ADDIS ABABA University
  • STAIN
  • Baltimore City Community College
Job Titles Held:
  • Customer Service Associate
  • Customer Service Representative
  • Pharmacy Technician
Degrees
  • Associate of Science
  • Associate of Science

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