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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Professional Summary

Enthusiastic individual eager to contribute to team success through hard work, attention to detail. Excellent organizational skills and communication skills. Experienced with enforcing federal laws and inspecting vehicles for illegal drugs or firearms. Motivated to learn, grow and excel within the department.

Work History
U.S. Navy - Customer Service AssociateEverett , WA07/2016 - 07/2020
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
  • Answered and directed 30 outbound and inbound phone calls per day.
  • Maintained and scheduled complex calendars.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Created reports, correspondence and procedure manuals.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
U.S. Navy - Auxiliary Security Force MemberEverett , WA03/2018 - 11/2019
  • Operated and maintained sophisticated communications equipment.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Reported suspicious activities and persons to law enforcement.
  • Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
  • Monitored and authorized entrance and departure of 150 employees and visitors daily.
  • Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
  • Authorized entrance papers and granted or denied entrance to building.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked personnel ID badges and issued temporary credentials to visitors.
  • Logged vehicles entering and leaving premises.
  • Employed effective time management when dealing with coordination and accountability around personnel and security assets.
  • Remained flexible in rapidly changing environments and adapted to developing situations.
  • Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Pacific Island Club - LIFE GUARDTumon, Guam08/2015 - 04/2016
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Attentively watch over swimmers being quick to identify those in distress.
  • Monitored safety of all guests in and around swimming pool.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Observed recreational users to detect safety concerns and prevent ongoing violations.
  • Inspected pool every 30 minutes and skimmed obstacles, including toys, trash and swimming equipments that could hinder line of sight.
  • Scrutinized occupied areas for signs of distress among patrons and instantly moved into action during emergencies to prevent possible injuries or fatalities.
  • Entered water immediately to pull struggling swimmers to safety.
  • Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.
Jiu Jitsu

I have been doing Jiu Jitsu for 4 years and learned about various forms of self defense and ground fighting.

Skills
  • Inbound and Outbound Calling
  • Invoicing
  • Scheduling
  • Guest Services
  • Quality Management
  • Customer Complaint Resolution
  • Meeting minutes
  • Meeting arrangements
  • Writing reports
  • Filing and data archiving
  • Office administration
  • Spreadsheet management
  • Multi-line phone proficiency
  • Routing Mail
  • Program Files Maintenance
  • Workflow planning
  • Time management
  • Japanese fluency
  • Team building
  • Staff Management
  • Internal communications
  • Administrative support
  • Office management
  • Relationship building
  • Records management
  • Letter preparation
  • Legal administrative support
  • MS Office
  • First Aid/CPR
  • Organization
  • Team management
  • Communications
  • Customer service
  • Supervision
  • Problem resolution
  • Note Taking
  • Report writing
  • Firearms expertise
  • Safety and security
  • Lifeguard Operations
  • Safety training
Education
06/2015John F. Kennedy High SchoolTamuning GuamHigh School Diploma
10/2012Japanese School of GuamMangilao, Guam
American Military University Charles Town, WVNo Degree: General Studies
Certifications
  • First Aid/CPR Certified
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Resume Overview

Companies Worked For:

  • U.S. Navy
  • Pacific Island Club

School Attended

  • John F. Kennedy High School
  • Japanese School of Guam
  • American Military University

Job Titles Held:

  • Customer Service Associate
  • Auxiliary Security Force Member
  • LIFE GUARD

Degrees

  • High School Diploma
    No Degree : General Studies

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