Highly-enthusiastic Client Service professional with 4 years of client interface experience. Well-versed in Walgreens products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Skills
Sales techniques
Process improvements
Effective communication
Safety regulations
In-store support
Store maintenance
Customer relations
Customer service
High-energy attitude
Stockroom procedures
Shipping and receiving understanding
Business development understanding
Experience
Customer Service Associate, 09/2019 to Current Safelite Autoglass – Richmond, VA,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Educated customers on special pricing opportunities and company offerings.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
Completed daily checklists to maximize the efficiency of photo department operations.
Palletized products for shipping or transfer to sales floor.
Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Key Holder, 06/2018 to 01/2019 Tory Burch – Natick, MA,
Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
Seated customer to measure feet and properly fit with correct size shoes.
Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
Suggested materials to clients with specific needs to achieve functionality and style needs.
Kept detailed track and optimal management of inventory and materials needed for general and specific projects.
Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
Taught junior employees how to meet operational and sales goals with proactive strategies.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Addressed employee issues and conflicts to provide input, feedback and coaching.
Monitored sales performance through analysis of sales reports and comparison shopping.
Managed inventory and stock levels in coordination with purchasing and receiving department.
Organized in-store promotional events.
Operated cash register.
Maintained store in clean and neat manner.
Signed for incoming shipments in manager's absence.
Answered questions and resolved concerns.
Calculated bill totals and tax amounts.
Managed store security needs as required.
Set up visually appealing promotional displays.
Flow Team Member, 09/2017 to 04/2018 Kasai North America, Inc – Clairmont Springs, AL,
Prepared and packed customer orders for shipment using appropriate materials.
Unloaded products and stocked shelves to resupply new merchandise and items.
Processed customer purchases and returns quickly to keep store flow moving.
Established routines and workflows to drive efficiency and productivity.
Learned new tasks by cross training and working in other areas of the store, which helped in the overall understanding of business workflows.
Prioritized customer needs to promote high level of service.
Welcomed customers and offered to assist with finding needed items.
Assisted customers by carrying packages and bags and securing purchases in vehicles.
Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
Observed strict safety measures while stocking shelves to prevent falls and mishaps.
Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
Helped customers complete purchases, including processing payments and bagging items.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Shipping and Receiving Manager, 09/2016 to 06/2017 Crystal Spoon – City, STATE,
Established transportation cost standards and economical shipping practices.
Organized training for production staff to achieve performance objectives with quality instruction.
Balanced quality, productivity, cost, safety and morale to boost performance in production.
Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Conveyed subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
Planned stock quantities according to marketplace demand and sales forecasts.
Sanitized workstation before and after shift to prevent illness and food contamination.
Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
Marinated food items according to corporate-provided instructions and recipes.
Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
Garnished and arranged plated meals.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Weighed, measured and mixed ingredients to follow recipes and create dishes.
Operated fryers and grills according to instructions to maintain safety and food quality.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Improved operations by working with team members and customers to find workable solutions.
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