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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Highly-enthusiastic Client Service professional with 4 years of client interface experience. Well-versed in Walgreens products, services and consumer trends. Skilled in both individual and team roles, with expertise in training andmentoring new staff on company objectives.

Skills
  • Sales techniques
  • Process improvements
  • Effective communication
  • Safety regulations
  • In-store support
  • Store maintenance
  • Customer relations
  • Customer service
  • High-energy attitude
  • Stockroom procedures
  • Shipping and receiving understanding
  • Business development understanding
Experience
Customer Service Associate
Yonkers, NYWalgreens/Sep 2019 to Current
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
  • Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
  • Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
  • Completed daily checklists to maximize the efficiency of photo department operations.
  • Palletized products for shipping or transfer to sales floor.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Key Holder
Yonkers, NYShoe Show Inc./Jun 2018 to Jan 2019
  • Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
  • Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
  • Seated customer to measure feet and properly fit with correct size shoes.
  • Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
  • Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
  • Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
  • Suggested materials to clients with specific needs to achieve functionality and style needs.
  • Kept detailed track and optimal management of inventory and materials needed for general and specific projects.
  • Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Addressed employee issues and conflicts to provide input, feedback and coaching.
  • Monitored sales performance through analysis of sales reports and comparison shopping.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Organized in-store promotional events.
  • Operated cash register.
  • Maintained store in clean and neat manner.
  • Signed for incoming shipments in manager's absence.
  • Answered questions and resolved concerns.
  • Calculated bill totals and tax amounts.
  • Managed store security needs as required.
  • Set up visually appealing promotional displays.
Flow Team Member
Yonkers, NYBurlington/Sep 2017 to Apr 2018
  • Prepared and packed customer orders for shipment using appropriate materials.
  • Unloaded products and stocked shelves to resupply new merchandise and items.
  • Processed customer purchases and returns quickly to keep store flow moving.
  • Established routines and workflows to drive efficiency and productivity.
  • Learned new tasks by cross training and working in other areas of the store, which helped in the overall understanding of business workflows.
  • Prioritized customer needs to promote high level of service.
  • Welcomed customers and offered to assist with finding needed items.
  • Assisted customers by carrying packages and bags and securing purchases in vehicles.
  • Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
  • Observed strict safety measures while stocking shelves to prevent falls and mishaps.
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
  • Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Shipping and Receiving Manager
Elmsford, NYCrystal Spoon/Sep 2016 to Jun 2017
  • Established transportation cost standards and economical shipping practices.
  • Organized training for production staff to achieve performance objectives with quality instruction.
  • Balanced quality, productivity, cost, safety and morale to boost performance in production.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Conveyed subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Sanitized workstation before and after shift to prevent illness and food contamination.
  • Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
  • Marinated food items according to corporate-provided instructions and recipes.
  • Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
  • Garnished and arranged plated meals.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Weighed, measured and mixed ingredients to follow recipes and create dishes.
  • Operated fryers and grills according to instructions to maintain safety and food quality.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
GEDWestchester EOCJun 2012Yonkers, NY
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Resume Overview

Companies Worked For:

  • Walgreens
  • Shoe Show Inc.
  • Burlington
  • Crystal Spoon

School Attended

  • Westchester EOC

Job Titles Held:

  • Customer Service Associate
  • Key Holder
  • Flow Team Member
  • Shipping and Receiving Manager

Degrees

  • GED

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