- Montgomery Street, San Francisco, CA 94105
- Home: (555) 432-1000
- Cell:
- resumesample@example.com
Highly-enthusiastic Client Service professional with 4 years of client interface experience. Well-versed in Walgreens products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
- Sales techniques
- Process improvements
- Effective communication
- Safety regulations
- In-store support
- Store maintenance
|
- Customer relations
- Customer service
- High-energy attitude
- Stockroom procedures
- Shipping and receiving understanding
- Business development understanding
|
Customer Service Associate, 09/2019 to Current
Safelite Autoglass – Richmond, VA,
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
- Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.
- Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.
- Completed daily checklists to maximize the efficiency of photo department operations.
- Palletized products for shipping or transfer to sales floor.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
Key Holder, 06/2018 to 01/2019
Tory Burch – Natick, MA,
- Promoted welcoming environment by acknowledging customer and engaging in conversation to identify footwear needs.
- Presented different categories of shoes and shoe care products and explained features, benefits and technical specs to generate sales.
- Seated customer to measure feet and properly fit with correct size shoes.
- Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
- Gained knowledge on all footwear items and demonstrated enthusiasm and belief for product and company philosophy.
- Unloaded truck, stocked merchandise and maintained aisles and product displays to foster neat, clean and organized aisles and sales floor.
- Suggested materials to clients with specific needs to achieve functionality and style needs.
- Kept detailed track and optimal management of inventory and materials needed for general and specific projects.
- Maintained all merchandising standards by building attractive displays and monitoring inventory levels.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Monitored sales performance through analysis of sales reports and comparison shopping.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Organized in-store promotional events.
- Operated cash register.
- Maintained store in clean and neat manner.
- Signed for incoming shipments in manager's absence.
- Answered questions and resolved concerns.
- Calculated bill totals and tax amounts.
- Managed store security needs as required.
- Set up visually appealing promotional displays.
Flow Team Member, 09/2017 to 04/2018
Kasai North America, Inc – Clairmont Springs, AL,
- Prepared and packed customer orders for shipment using appropriate materials.
- Unloaded products and stocked shelves to resupply new merchandise and items.
- Processed customer purchases and returns quickly to keep store flow moving.
- Established routines and workflows to drive efficiency and productivity.
- Learned new tasks by cross training and working in other areas of the store, which helped in the overall understanding of business workflows.
- Prioritized customer needs to promote high level of service.
- Welcomed customers and offered to assist with finding needed items.
- Assisted customers by carrying packages and bags and securing purchases in vehicles.
- Maintained clear aisles during restocking to avoid hazards and promote guest convenience.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Explained store policies to customers during checkout, which resulted in fewer complaints to customer service desk.
- Helped customers complete purchases, including processing payments and bagging items.
- Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
Shipping and Receiving Manager, 09/2016 to 06/2017
Crystal Spoon – City, STATE,
- Established transportation cost standards and economical shipping practices.
- Organized training for production staff to achieve performance objectives with quality instruction.
- Balanced quality, productivity, cost, safety and morale to boost performance in production.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Conveyed subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
- Planned stock quantities according to marketplace demand and sales forecasts.
- Sanitized workstation before and after shift to prevent illness and food contamination.
- Chopped, diced and sliced ingredients for stir-fries, salads and appetizers.
- Marinated food items according to corporate-provided instructions and recipes.
- Maximized efficiency of kitchen operation by overseeing daily product inventory, purchasing and receiving.
- Garnished and arranged plated meals.
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Weighed, measured and mixed ingredients to follow recipes and create dishes.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Improved operations by working with team members and customers to find workable solutions.
GED: , Expected in 06/2012
Westchester EOC - Yonkers, NY,
GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score
could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
- Formatting
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job
- Typos