Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Talented Lead Customer Service Representative polished in balancing customer needs and company demands. Committed to building loyalty and long-term relationships with customers while achieving all individual sales goals. Expertise in coordinating-member customer service team and developing programs to enhance productivity.

Cheerful and upbeat a with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Skills
  • MS Office proficiency
  • Inbound and outbound calling
  • Project management
  • Customer Service
  • In-store support
  • Stockroom procedures
  • Quality control
  • Office equipment proficiency
  • Microsoft Office expertise
  • Call center experience
  • High-energy attitude
  • Credit card payment processing
  • Technologically savvy
Experience
Customer Service Associate, 03/2020 - 08/2020
The Tjx Companies, Inc. Mundelein, IL,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Processed customer account changes, using [Software].
  • Consulted with customers regarding [Product or Service] needs, addressing any concerns.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Upheld privacy and security requirements established by corporate.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and any other needed information.
Cashier, 10/2019 - 01/2020
Shakopee Mdewakanton Sioux Community Chaska, MN,
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Operated cash register, collected payments and provided accurate change.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Processed customer payments quickly and returned exact change and receipts.
  • Inspected items for damage and obtained replacements for customers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved issues with cash registers, card scanners and printers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Did opening and closing duties at beginning and end of every shift.
Daycare Teacher, 11/2018 - 03/2019
Marquette University Milwaukee, WI,
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Organized and led activities to promote physical, mental and social development.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Taught children foundational skills such as colors, shapes and letters.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Made policy decisions in conjunction with daycare board.
  • Employed variety of materials for children to explore and manipulate in learning activities and imaginative play.
  • Supported children's emotional and social development by adapting communication tactics for differing client needs.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Identified warning signs of emotional and developmental problems in children.
  • Encouraged children to be understanding and patient with others.
  • Offered detailed daily reports that outlined each child's activities.
  • One year infant care experience.
  • Created infant area, toddler area and preschool area of play within daycare area.
  • Managed general housekeeping duties, including feeding, diapering, resting, and cleanup.
  • Implemented positive discipline by following policy of warning, timeout and talking with child.
  • Supervised circle time, free play, outside play and learning and developmental activities.
  • Encouraged early literacy through read-aloud time and alphabet games.
  • Upheld all CPR and Oklahoma regulated certifications.
  • Incorporated music and art activities to encourage creativity and expression.
  • Maintained developmentally appropriate environment.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Maintained daily records of activities, behaviors, meals and naps.
  • Read stories to children and taught painting, drawing and crafts.
  • Offered stimulating curriculum accommodating all learning styles.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
Education and Training
Associate in Child Care: Early Care And Hospitality , Expected in 08/2018
-
Autry Technology Center - Enid, OK
GPA:
High School Diploma: , Expected in 08/2018
-
Enid High School - Enid, OK
GPA:

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Resume Overview

School Attended

  • Autry Technology Center
  • Enid High School

Job Titles Held:

  • Customer Service Associate
  • Cashier
  • Daycare Teacher

Degrees

  • Associate in Child Care
  • High School Diploma

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