Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
  • Customer and retail support
  • MS Office proficiency
  • Inbound and outbound calling
  • Effective communication
  • Customer Service
  • Quality assurance
  • Employee management training
  • Safety regulations
  • In-store support
  • Cash register and money handling
  • Sanitization and knowledge of cleaning products and procedures
  • Team player
  • High-energy attitude
  • Business development understanding

Cheerful and upbeat retail associate with a history of exceeding customer and management expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving customer issues.

Education and Training
Expected in 06/2005
High School Diploma:
Elmira Free Academy - Elmira, NY
Expected in
: Liberal Arts And General Studies
Columbia University in The City of New York - New York, NY
Expected in
Business Certificate :
Columbia Business Institute - New York, NY
06/2020 to Current
Customer Service Associate The Tjx Companies, Inc. Peoria, AZ,
  • Consult with customers regarding books and other needs and concerns.
  • De-escalate problematic customer concerns, maintaining calm, friendly demeanor.
  • Complete diverse tasks on daily basis to serve customer needs, including processing and issuing money, managing returns, and exchanges, and cleaning and sanitation duties.
  • Assess customer needs and upsold products and services to maximize book sales.
  • Improve service quality and increase sales by developing strong knowledge of company's products and services.
  • Perform store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Recommend, select and help locate merchandise based on customer needs and desires.
  • Escalate customer concerns, store issues and inventory requirements to supervisors.
  • Cultivate impactful relationships with customers and drive business development by delivering product knowledge.
  • Task delegation and management of youth workers.
  • Train new employees who enter the book department.
  • Sort new intake books by subject ,scan for pricing purposes and then set books into appropriate genre on shelves.
09/2016 to 01/2018
Housekeeping Room Attendant The Galt House Hotel Louisville, KY,
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Monitored safe usage of chemical cleaners to prevent inhalation, spillage and chemical burns.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Perforroom5ustar cleaning system saving cleaning time per room from 20 to 28 minutes while maintaining hotel quality standards.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Attended to 12-16 guest rooms a day, including sweeping, mopping, and vacuuming.
  • Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
  • Reported guest issues, safety and maintenance concerns immediately to job supervisor.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
  • Coached new Housekeepers by demonstrating approved cleaning procedures.
  • Used lysol cleaning products for sanitizing rooms and bathrooms to reduce spread of germs and prevent illness.
  • Removed all trash from rooms and replaced liners to wastebaskets.
08/2012 to 07/2013
Customer Service and Sales Representative The Hertz Corporation Somerville, MA,
  • Followed-up with customer after sale to identify and resolve service, account or technical issues to maintain customer satisfaction.
  • Educated customers on product features and technical details to highlight benefits.
  • Negotiated prices and set up contracts to finalize sales agreements.
  • Maintained top three collector every month and exceeded monthly goal as well as an active member of phone activation team.
  • Called potential customers to assess business needs and present value propositions.
  • Answered customer questions about products and services and recommended appropriate solutions.
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks.
  • Exceeded sales goals using consultative sales talents and effectively explaining programs and services to generate.
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Listened too and coached other agents and led one on one meetings to ensure they upsell product more efficiently.

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Resume Overview

School Attended

  • Elmira Free Academy
  • Columbia University in The City of New York
  • Columbia Business Institute

Job Titles Held:

  • Customer Service Associate
  • Housekeeping Room Attendant
  • Customer Service and Sales Representative


  • High School Diploma
  • Some College (No Degree)
  • Business Certificate

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