LiveCareer-Resume

customer service associate resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about [Industry] standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Diligent [Job Title] offering [Number]-year record in customer support and strong aptitude for working with little supervision in remote environments. Competent in listening to customer needs, meeting quality standards and staying current on product and service updates. Highly empathetic and supportive team player.

Positive and upbeat Customer Service Specialist bringing [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Ethical [Job Title] talented at processing high volumes of error-free transactions and meeting departmental goals. Offering [Number] years of experience in quickly resolving [Type] issues and maximizing customer retention opportunities. Proficient in managing conversational flow and diffusing difficult customer situations.

Effective [Job Title] with [Number] years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Driven and personable Customer Solutions Specialist with over [Number] years of experience interfacing with clients. Dedicated and outside-the-box strategic thinker with expertise in customer relationship management, conflict resolution, time management, document control and leadership.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, [Area of expertise], time management and sales. Dedicated to customer loyalty and satisfaction.

Results-driven [Job Title] leveraging [Number] years of proven skills in establishing strong rapport with clients. Highly-knowledgeable in [Product or Service] offerings, [Software] use and [Skill]. Collaborative team player diligent about contributing to achievement of group goals.

Poised [Job Title] offering [Number] years of experience in [Industry] sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships.

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures.

Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in [Product or Service] solutions.

Effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate [Type] agency structures. Practiced at working with regulatory limits and [Type] department standards to handle requirements via email, letter, telephone calls or in person.

Energetic and reliable [Job Title] well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Highly-enthusiastic Client Service professional with [Number] years of client interface experience. Well-versed in [Industry] products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Capable [Job Title] knowledgeable about managing [Type] routes while providing top-notch customer service to customers. Efficient, well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.

Forward-thinking professional with deep understanding of resolving customer problems with efficiency and civility. Expert in [Type] product issues with dedication to increasing productivity through close analysis of [Type] tasks. Proven history of increasing customer satisfaction.

Skills
  • Quality assurance
  • Safety regulations
  • Process improvements
  • Effective communication
  • Product organization
  • Customer service
  • Stockroom procedures
  • Quality control
  • In-store support
  • Credit card payment processing
  • Employee coaching
  • Direct sales
  • High-energy attitude
  • Inventory control
  • Quality assurance controls
Experience
09/2015 to 02/2020
Customer Service Associate The Tjx Companies, Inc. Bend, OR,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Replenished shelves to maintain adequate merchandise levels.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Worked with managers to develop service improvement initiatives.
  • Mentored junior team members and managed employee relationships.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Provided excellent services for customers by following up on issues, [Action] and [Action].
  • Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Trained [Number] new employees each quarter in procedures and policies in order to maximize team performance.
  • Exceeded team goals and collaborated with staff to implement customer service initiatives.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
05/2009 to 09/2015
Restaurant Team Member Jack In The Box, Inc. Houston, TX,
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Upsold items to paying customers, including [Food item] and [Food item], which helped to boost shift revenues.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Processed customers' payments and provided receipts.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Checked menus to verify current selection availability and cleanliness.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Checked order accuracy and food quality before delivering to customers.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Sent orders to kitchen staff by [Action].
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Greeted newly seated guests quickly and efficiently.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Prepared salads and appetizers to back up kitchen staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
04/2006 to 02/2009
Restaurant Team Member Jack In The Box, Inc. Lake Saint Louis, MO,
  • Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
  • Upsold items to paying customers, including [Food item] and [Food item], which helped to boost shift revenues.
  • Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
  • Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
  • Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Processed customers' payments and provided receipts.
  • Wiped down and sanitized food preparation areas using dishcloths, hot water and cleaning products.
  • Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Checked menus to verify current selection availability and cleanliness.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Calculated charges, issued table checks and collected payments from customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties of [Number] to [Number].
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Checked order accuracy and food quality before delivering to customers.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Sent orders to kitchen staff by [Action].
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Rearranged tables and chairs, located or rolled extra silverware and [Action] to prepare for large groups.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Prepared and served cold, hot and [Type] beverages to guests.
  • Greeted newly seated guests quickly and efficiently.
  • Sprayed all racked items with hot water to loosen and remove food residue.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Prepared salads and appetizers to back up kitchen staff.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
03/2004 to 03/2006
Maid Maidpro Keansburg, NJ,
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Provided deep cleaning services for areas in need of additional sanitation.
  • Organized supplies for efficient use based on expected customer needs.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Reduced average cleaning time per room from [Number] to [Number] minutes.
  • Used [Type] equipment and chemicals by following all manufacturer instructions to avoid burns, injuries and workplace accidents.
  • Used [Type] cleaning products for sanitizing bathrooms and kitchens to reduce spread of germs and prevent illness.
  • Cleaned, sanitized and restocked bathrooms every [Timeframe] to keep facilities fresh.
  • Coached new [Job title]s by demonstrating approved cleaning procedures.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Checked inventory for required supplies and made lists for needed cleaning products.
  • Interacted pleasantly with clients and patrons when performing daily duties.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Responded to guest requests for linens and [Type] items quickly, which increased patron satisfaction rates by [Number]% on company scorecards.
  • Moved furniture and cleaned baseboards in carpeted rooms before vacuuming.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.
  • Interacted positively with residents while cleaning apartments and common areas.
  • Completed more than [Number] jobs each [Timeframe] while maintaining [Number]% satisfaction rating from customers.
  • Emptied and cleaned all waste receptacles.
Education and Training
Expected in to to
GED:
Indian River High School - Chesapeake, VA
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Indian River High School

Job Titles Held:

  • Customer Service Associate
  • Restaurant Team Member
  • Restaurant Team Member
  • Maid

Degrees

  • GED

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: