Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
Effective communication
Customer service
Call center experience
High-energy attitude
Direct sales
Customer relations
Conflict resolution
Quality control
Experience
10/2015 to 01/2016Customer Service AssociateThe Tjx Companies, Inc. | Smyrna, TN,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained revenue streams by exhausting every option before offering refunds.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Contributed to business growth by confirming customer satisfaction with service and quality.
Evaluated customer account information to assess current issues and determine potential solutions.
Reviewed account and service histories to identify trends and issues.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Prepared, completed and processed customer account forms and database changes.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Partnered with program management and store leads to make recommendations, process improvements and corrective action plans.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Educated customers on special pricing opportunities and company offerings.
10/2014 to 04/2015CashierSolar 4 America Ice San Jose | San Jose, CA,
Read weekly sales inserts and monitored price changes.
Processed returned items in accordance with store policy.
Helped customers find specific products, answering questions and offering advice.
Provided assistance with purchases, locating items and signing up for rewards programs.
Properly verified customer identification for alcohol or tobacco purchases.
Assisted customers with account updates, new service additions and promotional offers.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Processed customer payments quickly and returned exact change and receipts.
Compiled and updated client data to track payments trends and support accurate accounting.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
02/2013 to 02/2014Customer Service AssociateThe Tjx Companies, Inc. | South Charleston, WV,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Maintained revenue streams by exhausting every option before offering refunds.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Evaluated customer account information to assess current issues and determine potential solutions.
Contributed to business growth by confirming customer satisfaction with service and quality.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Educated customers on special pricing opportunities and company offerings.
12/2012 to 01/2013Customer Service CashierTotal Wine | Gainesville, FL,
Redeemed coupons and cross-sold products.
Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
Properly verified customer identification for alcohol or tobacco purchases.
Processed customer payments quickly and returned exact change and receipts.
Welcomed customers, offering assistance to help find necessary store items.
Stayed up to date on current item discounts to support promotions.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
Helped customers find specific products, answering questions and offering advice.
Helped customer locate and select appropriate merchandise throughout store.
Scanned items quickly to keep lines moving and reduce overall wait time.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Worked closely with front-end staff to assist customers.
Provided assistance with purchases, locating items and signing up for rewards programs.
Trained new team members in cash register operation, stock procedures and customer service.
Education and Training
Expected in 06/2012High School Diploma | Concord Community High School, Elkhart, INGPA:
Expected in | Ivy Tech Community College of Indiana, Goshen, iN, GPA:
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