, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Positive, upbeat customer service associate brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Skills
Customer Support
Inbound and Outbound Calling
MS Office proficiency
Customer Service
Verbal Communication
Problem Resolution
Safety regulations
Employee management
Quality Assurance
Credit card payment processing
Technologically savvy
Retail sales customer service
Stockroom procedures
In-store support
Quality control
Customer relations
Adaptive team player
High-energy attitude
Product organization
Store maintenance
Conflict mediation
Courteous demeanor
Problem-solving abilities
Experience
09/2021 to CurrentCustomer Service AssociateThe Tjx Companies, Inc. | Burlington, MA,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
01/2010 to 03/2020Bartender/ManagerCedco: The Mill Casino Hotel & Rv Park And Tribal One/Orca Communications | North Bend, OR,
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Maintained list of ride services for inebriated customers.
Poured wine, beer and cocktails for patrons.
01/1999 to 02/2009BartenderKahoots Inc | City, STATE,
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
Upsold customers from shelf to premium brands to help boost sales.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Trained new bartenders on drink preparation and upselling techniques.
Maintained list of ride services for inebriated customers.
Poured wine, beer and cocktails for patrons.
Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Talked easily with patrons to build rapport and earn repeat business.
Met customer, business operations and server needs with minimal errors or delays.
Stocked bar with beer, wine, liquor and related supplies.
Prepared new garnishes, juices and other perishables daily.
Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
Took drink orders from tables and bar area and relayed to bartenders.
Created unique cocktails for special events.
Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
Received cash and card payments for balances owed.
Kept supplies stored in proper locations according to health code standards.
Monitored patron alcohol consumption to encourage safety.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Collected appetizer, entree and wine orders from patrons.
Advertised, marketed and recommended drink options to guests.
Prepared specialty drinks to support servers.
Used POS system to input orders, create checks and issue receipts.
Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Promoted products to customers to enhance bill totals with high-profit items.
Made alcohol and beverage orders for clients.
Offered preferred tables and other special accommodations to VIP customers.
Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Education and Training
Expected in 01/1993GED | Lare Training , Lawrence , MAGPA:
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