Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Positive, upbeat customer service associate brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Customer Support
  • Inbound and Outbound Calling
  • MS Office proficiency
  • Customer Service
  • Verbal Communication
  • Problem Resolution
  • Safety regulations
  • Employee management
  • Quality Assurance
  • Credit card payment processing
  • Technologically savvy
  • Retail sales customer service
  • Stockroom procedures
  • In-store support
  • Quality control
  • Customer relations
  • Adaptive team player
  • High-energy attitude
  • Product organization
  • Store maintenance
  • Conflict mediation
  • Courteous demeanor
  • Problem-solving abilities
Experience
09/2021 to Current Customer Service Associate The Tjx Companies, Inc. | Burlington, MA,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
01/2010 to 03/2020 Bartender/Manager Cedco: The Mill Casino Hotel & Rv Park And Tribal One/Orca Communications | North Bend, OR,
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained list of ride services for inebriated customers.
  • Poured wine, beer and cocktails for patrons.
01/1999 to 02/2009 Bartender Kahoots Inc | City, STATE,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Maintained list of ride services for inebriated customers.
  • Poured wine, beer and cocktails for patrons.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Prepared new garnishes, juices and other perishables daily.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Created unique cocktails for special events.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Received cash and card payments for balances owed.
  • Kept supplies stored in proper locations according to health code standards.
  • Monitored patron alcohol consumption to encourage safety.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Collected appetizer, entree and wine orders from patrons.
  • Advertised, marketed and recommended drink options to guests.
  • Prepared specialty drinks to support servers.
  • Used POS system to input orders, create checks and issue receipts.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Promoted products to customers to enhance bill totals with high-profit items.
  • Made alcohol and beverage orders for clients.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Education and Training
Expected in 01/1993 GED | Lare Training , Lawrence , MA GPA:

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School Attended

  • Lare Training

Job Titles Held:

  • Customer Service Associate
  • Bartender/Manager
  • Bartender

Degrees

  • GED

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