Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about workplace standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Skills
Inbound and outbound calling
MS Office proficiency
Customer support
Process improvements
Paying attention to needs and feelings of other people
Quality assurance
Sales techniques
Effective communication
Credit card payment processing
High-energy attitude
Customer relations
Conflict mediation
Technologically savvy
In-store support
Customer service
Store maintenance
Experience
Customer Service Associate, 11/2019 - Current Truepill – Brooklyn, NY,
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Provided assistance with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answering questions and offering advice.
Processed customer payments quickly and returned exact change and receipts.
Learned roles of other departments to provide coverage and keep store operational.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Received payments for meals and issued receipts reflecting zero balances or additional payments required to bring accounts current.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Kept all utensils, dishes and glasses clean and ready for customer use.
Received new inventory and rotated stock by dates to keep items fresh and usable.
Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
Maintained work areas by cleaning surfaces, equipment and floors, removing trash and providing machinery upkeep.
Updated displays, cases and other customer-facing areas to increase sales of special items.
Prepared orders by slicing, weighing, packaging and pricing meats and cheeses.
Removed trash and dropped food items regularly to keep workspaces neat and clean.
Prepared for busy periods by organizing ingredients and restocking supplies for expected loads.
Created aesthetically pleasing food arrangements for special orders and party trays.
Cross-trained in deli and bakery positions to support team and help meet all customer needs.
Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
Completed side work tasks, including restocking condiments and cleaning refrigerators.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
Served orders to customers at windows, counters and tables, handling approximately 100 or more orders per shift.
Reviewed contents on food trays to check receiving complete order.
Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
Followed all company safety standards, including food quality and sanitation procedures.
Verified orders and bagged items for easy transport.
Organized food items on serving trays and in carry-out packages in preparation for delivery of completed orders to customers.
Hostess, 01/2018 - 04/2018 Morris Hospital – Joliet, IL,
Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
Calculated charges, issued table checks and collected payments from customers.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Assisted kitchen staff with food counts by determining number of items required for complete service.
Answered telephone to provide establishment information and take party reservations.
Worked within paper and phone application to collect reservation information and communicate updates to guests.
Monitored dining area to assess server capacity and accurately estimate wait times.
Set up and decorated menu marketing boards with current specials information and drink features.
Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
Managed closing duties, including restocking items and reconciling cash drawer.
Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly.
Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
Education and Training
High School Diploma: , Expected in 05/2019 - Franklin County High School - Winchester, TN GPA:
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