(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Bringing [Number]-year background maintaining customer satisfaction and contributing to company success. Proficient in [Software] and [Software]. Hardworking [Job Title] bringing [Number] years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Recent [Area of study] Graduate with [Number] years of experience in customer service and [Type] roles. Offering strong understanding of [Software] and [Software].

  • Sales
  • Scheduling
  • Sales Goals
  • Customer Complaint Resolution
  • Visual Displays
  • Product Location
  • Product Knowledge
  • Cleaning
  • Shipping and Receiving
  • Client Needs Assessment
  • Guest Services
  • Cash Register Operation
  • Prospecting Clients
  • New Product Information
  • Point of Sale Systems
East Central High School San Antonio, TX Expected in 04/2007 GED : - GPA :
San Antonio College San Antonio, TX Expected in 01/2010 Associate of Science : Sociology - GPA :
Palo Alto College San Antonio, TX Expected in 09/2020 Associate of Science : Computer Science And Technology - GPA :
Work History
Truepill - Customer Service Associate
Madison Heights, MI, 10/2016 - 03/2020
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Skilled using cash register including processing sales discounts and refunds.
  • Greeted customers entering store and promoted sales or special programs.
  • Helped [Number] customers every [Timeframe] by approaching conversations with positive attitude and [Action].
  • Developed and actualized customer service initiatives to decrease wait times.
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
Pilot Freight Services - Lead Customer Service Representative
Moreno Valley, CA, 01/2003 - 07/2010
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Phoenix Home Care - Personal Care Assistant
Buffalo, NY, 01/1999 - 01/2003
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Transported [Number] patients daily via wheelchair to and from rehabilitation and daily activities.
  • Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
  • Helped clients maintain optimal health by overseeing medication administration and all doctor's appointments.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Planned activities to encourage movement, stretching and strength building.

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School Attended

  • East Central High School
  • San Antonio College
  • Palo Alto College

Job Titles Held:

  • Customer Service Associate
  • Lead Customer Service Representative
  • Personal Care Assistant


  • GED
  • Associate of Science
  • Associate of Science

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