Customer Service Associate resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

I am a motivated, self starting individual that takes pride in the work that I do. The services that I offer, are very important to my sense of identity. In order to feel good, I need to be busy with daily activities and to produce work myself and my team can be proud of. I posses much mental energy and am intelligent with a great drive to communicate and learn from others.


Fork lift certified

Speak Spanish

Production Excel

Microsoft office

02/2019 to 08/XXX0
Customer Service Associate Truepill Miami, FL,

Provides WOW! Customer Service

Ensures assigned store tasks are completed in a timely manner on assigned shift

Operates cash registers and follows established cash handling procedures

Follows company policies and loss prevention Procedures.

Maintains a safe working environment including PPE (Personal Protective Equipment)

Maintains store appearance and merchandising standards as directed

Ensures that merchandise is restocked and placed in their respective areas

Utilizes ZNET to help customers locate merchandise or find suitable alternatives.

Maintains product knowledge and current promotions through AutoZone systems and information sources

Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs

Utilizes OBDII to read codes from customer’s automobiles

Ability to diagnose automobile problems and recommend solutions

Communicates with managers regarding customer concerns and employee matters.

Actively engaged in developing more effective customer service skills

Provides honest and trustworthy advice to customers regarding the best products that fit the customers’ expectatiIns.

04/2018 to 12/2018
Store Visual Ashley Furniture Laguna Hills, CA,

Coach and train new and existing visual team members within the market, as directed.

Assist with ensuring store display layout plan and design execution, including furniture, sets, signing, accent lighting, fixtures, etc., comply with Company standards and present an inviting showroom floor.

Assist with overseeing and auditing product and accessory selection, merchandise receipt, inventorying, accurate point of purchase materials and price tagging as well as showroom placement.

Execute visually appealing and well-balanced store merchandising displays under the direction of Visual leadership; coordinate layout plans for furniture, lighting and accessories and transition seasonal products.

Remerchandise displays, signage, point-of-sale and select areas regularly to maximize product sell-through. Execute floor moves or any other necessary changes consistent with the layout plan and product focus; communicate regularly with Visual management on items that have sold.

Complete the store recovery processes throughout the day. Maintain store interior and exterior appearance with the assistance of the warehouse and housekeeping associates. Initiate repair and maintenance of store lighting, fixtures, paint, flooring, etc. in conjunction with store management.

Check in and unpackage accessory merchandise and other product shipments in collaboration with the warehouse associate; coordinate product tagging, felt-dotting and showroom placement; participate in the bi-annual inventory process.

Adhere to all visual merchandising standards and bulletins provided by Visual leadership. Ensure audio/visual items such as store music, sign height, etc., is in compliance with the standards; communicate standards to store associates and involve associates in the visual maintenance of the store

07/2014 to 04/2018
Inventory Control Specialist Amentum Patuxent River, MD,

Conduct daily row cycles to maintain warehouse inventory by reconciling items that are in error.

Assist in receiving shipments straight to cross docked transfers.

Keep manual inventory of chairs warehouse.

Walk doors to validate inventory to match drivers manifest, validate transfer picking accuracy, inbound support, service

Assist sales, customer service, and deliveries team with questions, locking and unlocking of orders/transfers, re-committing items on sales orders/transfers.

Research inventory discrepancies for dock and transfers items left behind.

Reassign pickers to replace the missing or damaged items.

Perform research on inventory issues and coordinate to devise a resolution.

Send emails regarding missing items, damaged items or items not going out on driver’s route, or any issues / exception within the load out process to necessary department heads.

Communicate with stores regarding items not in location (NIL).

Conducts dock checking, for received and transferred product.

Able to operate radio frequency equipment.

Conducts operations in compliance with OSHA standards and in a manner that promotes safety.

Education and Training
Expected in 05/2002
High School Diploma:
Venus High School - Venus, TX

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Resume Overview

School Attended

  • Venus High School

Job Titles Held:

  • Customer Service Associate
  • Store Visual
  • Inventory Control Specialist


  • High School Diploma

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