Customer Service Associate Resume Example
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Skills
- Negotiation
- Sales
- Merchandising
- Client Needs Assessment
- Sales Goals
- Product Knowledge
- Description and Demonstration of Products
- New Product Information
- Product and Service Information
- Product Sales
- Retail Industry Knowledge
- Client Base Retention
- Customer Relations
- High-energy attitude
Education and Training
05/2021Bachelor of Arts: Criminal JusticeThe University Of Texas At San AntonioCity, State
Certifications
- Public Safety Telecommunicator (PST)
- Licensed TCOLE Telecommunicator Operator
- Communications Training Officer (CTO)
CUSTOMER SERVICE ASSOCIATE
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail/sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Experience
Ace Hardware - Customer Service AssociateLoveland , CO10/2019 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Shared detailed information regarding product options to help customers make decisions.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Delivered service and support to each customer, paving way for future business opportunities.
- Documented conversations with customers to track requests, problems and solutions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Coached team members on security risks and loss prevention to aid in mitigating store theft.
- Negotiated and closed deals with minimal oversight.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Listened to customer needs to identify and recommend optimal product or service selections.
- Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
Palmer Donavin - TelecommunicatiorLansing , MI08/2019 - Current
- Installed, set up and repaired devices and system components.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained current knowledge of all personnel in field and all completed deliveries or delays.
- Tracked all changes in computer system to keep records current and accurate.
- Trained employees on accurate triaging and dispatching procedures while personally handling multiple daily calls.
- Kept detailed and updated records of calls in physical and electronic databases.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
- Assisted departments with special requests such as BOLOs.
- Attended and contributed to Crime Stopper meetings to devise program activities and projects.
- Drafted communications for routine releases and emergency response.
- Managed crisis communications, including emergency response strategies and implementation.
Dollar General - Lead Sales AssociateCity , STATE03/2017 - 06/2019
- Monitored performance of sales team and implemented improved methods where needed.
- Checked store shelves and restocked products from inventory in back room.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
- Reset store displays for special events and seasonal merchandise changes.
- Delivered quality customer service while cultivating client satisfaction and loyalty.
- Scanned and bagged items and operated cash register to check out store patrons.
UTSA - Athletic Training StudentCity , STATE07/2014 - 05/2015
- Collaborated with qualified professionals to evaluate athletes, outline treatments and plan care.
- Organized and maintained equipment, tools and supplies.
- Readied exercise areas for strength conditioning and therapeutic rehabilitation.
- Maintained player, incident and treatment records.
- Traveled with sports teams to assist in medical coverage.
- Inventoried training supplies and medical equipment.
- Checked in student-athletes and took vitals in preparation for doctors' examinations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
Texas Parks And Wildlife - State Park Division - Maintenance/Interpreter RangerCity , STATE05/2014 - 08/2014
- Cleaned and maintained machinery and equipment safely.
- Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
- Observed safety protocols in field to prevent injuries and accidents.
- Collaborated with Park Superintendent to assess organizational equipment performance needs.
- Delivered information through narratives on locations throughout public area, relaying lesser-known stories for interest.
- Facilitated tours of Misson Espritu Santo to groups of up to 50.
- Developed guest relationships to achieve high level of satisfaction.
- Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors..
- Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
- Executed guided visitor tours to convey park information and highlight notable areas.
- Answered inquiries from visitors and provided information regarding park layout and history.
- Patrolled trails and enforced adherence to park safety rules and regulations to prevent injuries and accidents among visitors.
- Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
- Performed custodial work, including cleaning halls and entranceways to maintain exceptional guest environment.
- Notated and informed management teams of mechanical issues and unsafe conditions.
- Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
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Resume Overview
School Attended
- The University Of Texas At San Antonio
Job Titles Held:
- Customer Service Associate
- Telecommunicatior
- Lead Sales Associate
- Athletic Training Student
- Maintenance/Interpreter Ranger
Degrees
- Bachelor of Arts : Criminal Justice
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