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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Personable and dedicated Customer Service Representative with extensive experience in retail/sales industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Experience
Company Name - Customer Service AssociateCity, State10/2019 - Current
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Shared detailed information regarding product options to help customers make decisions.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Reviewed account and service histories to identify trends and issues.
  • Processed customer account changes using Genius and Streling.
  • Documented conversations with customers to track requests, problems and solutions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Negotiated and closed deals with minimal oversight.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Listened to customer needs to identify and recommend optimal product or service selections.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Maintained sales register free of trash and debris and kept paint selection fully stocked and properly displayed on store shelves.
  • Prepared customer orders by operating paint mixers to blend products available in store, matching colors of samples provided by customers.
  • Took orders via telephone, recording customer information and order specifications, processing credit card payments and preparing orders for in-store pick-up.
Company Name - TelecommunicatiorCity, State08/2019 - Current
  • Answered normal and after-hours service calls.
  • Read and interpreted technical documentation in order to accurately configure equipment.
  • Handled multiple simultaneous deployment projects against strict deadlines.
  • Installed, set up and repaired devices and system components.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to callers when face-to-face or through phone conversations.
  • Reported delays, accidents or other traffic and transportation situations.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Tracked all changes in computer system to keep records current and accurate.
  • Trained employees on accurate triaging and dispatching procedures while personally handling multiple daily calls.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Boosted productivity by ensuring on-time emergency response and life support with zero service delivery errors.
  • Assisted departments with special requests such as BOLOs.
  • Attended and contributed to Crime Stopper meetings to devise program activities and projects.
  • Drafted communications for routine releases and emergency response.
  • Managed crisis communications, including emergency response strategies and implementation.
Company Name - Lead Sales AssociateCity, State03/2017 - 06/2019
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
  • Monitored performance of sales team and implemented improved methods where needed.
  • Checked store shelves and restocked products from inventory in back room.
  • Coached other employees in effective customer service and successful selling techniques.
  • Created eye-catching merchandise displays to entice customers into store.
  • Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Reset store displays for special events and seasonal merchandise changes.
  • Reduced process lags by training employees on best practices and protocols.
  • Mentored new employees on customer service, money handling and organizing strategies to maximize performance, productivity and team success.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Produced sales documents, finalized deals and filed records.
  • Delivered quality customer service while cultivating client satisfaction and loyalty.
  • Scanned and bagged items and operated cash register to check out store patrons.
Company Name - Athletic Training StudentCity, State07/2014 - 05/2015
  • Helped keep facility in compliance with all school system guidelines and OSHA requirements.
  • Collaborated with qualified professionals to evaluate athletes, outline treatments and plan care.
  • Organized and maintained equipment, tools and supplies.
  • Readied exercise areas for strength conditioning and therapeutic rehabilitation.
  • Maintained player, incident and treatment records.
  • Assisted in designing individualized nutritional goals and plans.
  • Traveled with sports teams to assist in medical coverage.
  • Created training and nutrition articles and videos to motivate, inspire and educate individuals on supplements and training.
  • Inventoried training supplies and medical equipment.
  • Collaborated with other coaches to maintain consistent athletic program.
  • Checked in student-athletes and took vitals in preparation for doctors' examinations.
  • Offered professional knowledge about ways to properly integrate supplements into diet and lifestyle.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Coordinated daily schedule of activities to assigned campers and managed transitions to ensure timely arrival.
  • Promoted monthly events and activities to increase participation and revenue.
  • Helped participants enjoy activities while ensuring adherence to protocol.
Company Name - Maintenance/Interpreter RangerCity, State05/2014 - 08/2014
  • Responded to personnel queries and troubleshooting requests to provide repair services to improve operations.
  • Cleaned and maintained machinery and equipment safely.
  • Inspected and maintained facilities to maximize cleanliness and support upkeep targets.
  • Observed safety protocols in field to prevent injuries and accidents.
  • Sprayed insecticides and fumigants to prevent insect and rodent infestation.
  • Collaborated with Park Superintendent to assess organizational equipment performance needs.
  • Assisted Maintenance Supervisor with machinery repair to streamline maintenance process.
  • Delivered information through narratives on locations throughout public area, relaying lesser-known stories for interest.
  • Researched topics that pertained to tour locations so that such information could be added to scripts.
  • Facilitated tours of Misson Espritu Santo to groups of up to 50.
  • Developed guest relationships to achieve high level of satisfaction.
  • Answered questions, pointed out overlooked features and offered further details about special exhibits to educate visitors.
  • Kept safety of all members of group at high level by pointing out cracked sidewalks, bad lighting and steps and provided assistance as needed.
  • Controlled incoming and outgoing traffic during special events and directed drivers to parking lots.
  • Executed guided visitor tours to convey park information and highlight notable areas.
  • Answered inquiries from visitors and provided information regarding park layout and history.
  • Patrolled trails and enforced adherence to park safety rules and regulations to prevent injuries and accidents among visitors.
  • Vacuumed, brushed and cleaned pools to maintain proper functionality and pH.
  • Stocked inventory of pool chemicals and cleaning materials.
  • Inspected, cleaned and maintained company vehicles, cleaning and servicing equipment and work areas.
  • Performed upkeep and maintenance of mechanical rooms.
  • Inspected pool equipment for proper functioning of pumps, filters and control equipment.
  • Performed custodial work, including cleaning halls and entranceways to maintain exceptional guest environment.
  • Tested and balanced water chemistry of pools.
  • Notated and informed management teams of mechanical issues and unsafe conditions.
  • Cleaned swimming pools and tested water to pinpoint chemical supplements needed for optimum water chemistry and sustained cleanliness.
Skills
  • Negotiation
  • Inbound and Outbound Calling
  • Learning Strategies
  • Operation Monitoring
  • Interpersonal Communication
  • Sales
  • Merchandising
  • Client Needs Assessment
  • Sales Goals
  • Product Knowledge
  • Description and Demonstration of Products
  • New Product Information
  • Customer Retention
  • Product and Service Information
  • Customer Contact
  • Product Sales
  • Retail Industry Knowledge
  • Client Base Retention
  • Customer Relations
  • Prioritizing Calls
  • Training New Hires
  • Coordination
  • Operate Radio Equipment
Education and Training
Bachelor of Arts: Criminal JusticeThe University Of Texas At San AntonioCity, StateExpected in 05/2021
Certifications
  • Public Safety Telecommunicator (PST)
  • Licensed TCOLE Telecommunicator Operator
  • Communications Training Officer (CTO)
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Resume Overview

School Attended

  • The University Of Texas At San Antonio

Job Titles Held:

  • Customer Service Associate
  • Telecommunicatior
  • Lead Sales Associate
  • Athletic Training Student
  • Maintenance/Interpreter Ranger

Degrees

  • Bachelor of Arts : Criminal Justice

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