Customer Service Associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Summary
Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.
Motivated and hardworking, successfully multitasking in fast-paced.Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time management abilities.
Skills
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Experience
Alight | Starkville , MSCustomer Service Associate10/2019 - 03/2020
- Customer service to help and solve any questions or change of merchandise in store.
- Attention in the dressing room area and organize the merchandise on the shelves and racks.
- Guide customers to the offers and discounts of all the different areas around the store for the season.
- Organization and classification for varied merchandise in their respective areas.
- Busser _ Mariachi restaurant.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Reviewed account and service histories to identify trends and issues.
- Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
Murphy Usa, Inc. | Chattanooga , TNTable Busser04/2017 - 09/2018
- Keep area and restaurant clean and spotless.
- Organize and refill all drinks in the fridge, and refill entree chips and salsa.
- Serve customers their drinks, water, coffee, and tea.
- Serve customers upon arrival at the restaurant, served drinks and entrees and liaise with the waiters.
- Advise clients on the restaurant's gastronomic offer.
- Serve the tables according to protocol.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Answered question for guests and retrieved desired items to maximize satisfaction.
- Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
- Verified adequate levels of supplies such as linens and trays and restocked low items.
- Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
- Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
- Supported serving staff in delivering accurate and well-presented food orders.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Greeted guests with friendliness and professionalism.
- Recognized by management for providing exceptional customer service.
- Proactively assessed customer needs and provided beverage refills, condiments and other services.
Futurecare Health | Baltimore , MDCashier01/2016 - 12/2016
- Attend the cash register.
- Take care of customers food and drinks.
- Refill the shelves with various supplies.
- Take orders by phone and by drive thru.
- Cleaning the refrigerator equipment and refill in all products.
- Taking care of inventories of perishable products.
- Preparation and elaboration of fast foods ( breakfast sandwich, bagels,etc ).
- Prepare weekly report of the products in charge.
- Make request for consumer products.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Welcomed customers, offering assistance to help find necessary store items.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Worked closely with front-end staff to assist customers.
National Medical Institute | City , STATEReceptionist01/2020 - 04/2020
- Answer phone calls to provide information about school course offering.
- Make appointments with prospective students.
- Telemarking.
- Schedule students activities for paperwork.
- Took accurate messages for staff and management to facilitate open and speedy communication.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Sorted incoming mail and directed to correct personnel each day.
- Answered and directed incoming calls using multi-line telephone system.
Education and Training
Miami Dade College | City, StateHigh School Diploma2019
Personal Information
Occupation: student
Nationality: American
Date of birth: 25 February 2002
Objective
Communication, flexibility, proactive, friendly, customer orientated, patient, polite, work great under pressure, positive attitude, problem-solving skill, honesty, up selling technique, observational skill, teamwork skill.
Languages
- English
- Spanish
Interest
Mindfulnes, Artificial Intelligence, Music
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Resume Overview
School Attended
- Miami Dade College
Job Titles Held:
- Customer Service Associate
- Table Busser
- Cashier
- Receptionist
Degrees
- High School Diploma
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