Customer Service Associate Resume Example Burlington

CUSTOMER SERVICE ASSOCIATE

Summary

Talented Customer Service Associate skilled at balancing customer needs and company demands. Effectively build loyalty and long-term relationships with customers while achieving all individual sales goals.

Motivated and hardworking, successfully multitasking in fast-paced.Bringing skills to support team and customer needs with fast, high-quality dining assistance. Proficient in keeping tables clear, floors clean and supplies stocked. Good relationship-building and time management abilities.

Skills

Time management
Creativity
Complex problem solving
Customer service
Service orientation
Effective communication

Process improvements
Quality assurance
Product organization
Quality control
Bilingual Spanish and English
Teamwork

Experience

Burlington | Hialeah, FLCustomer Service Associate10/2019 - 03/2020

Customer service to help and solve any questions or change of merchandise in store.
Attention in the dressing room area and organize the merchandise on the shelves and racks.
Guide customers to the offers and discounts of all the different areas around the store for the season.
Organization and classification for varied merchandise in their respective areas.
Busser _ Mariachi restaurant.
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Educated customers on special pricing opportunities and company offerings.
Reviewed account and service histories to identify trends and issues.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Consulted with customers to determine best methods to resolve service and billing issues.
Improved service quality and increased sales by developing strong knowledge of company's products and services.

Mariachi Restaurant | Frederick, MarylandTable Busser04/2017 - 09/2018

Keep area and restaurant clean and spotless.
Organize and refill all drinks in the fridge, and refill entree chips and salsa.
Serve customers their drinks, water, coffee, and tea.
Serve customers upon arrival at the restaurant, served drinks and entrees and liaise with the waiters.
Advise clients on the restaurant's gastronomic offer.
Serve the tables according to protocol.
Monitored customer movements and quickly cleared empty tables for future customers.
Answered question for guests and retrieved desired items to maximize satisfaction.
Reset tables by wiping down surfaces, replacing condiments and arranging silverware and other items for expected guests.
Verified adequate levels of supplies such as linens and trays and restocked low items.
Maintained highest standards of cleanliness while efficiently meeting dining room needs in fast-paced environment.
Collected trash from receptacles and returned trays to kitchen for cleaning and reuse.
Supported serving staff in delivering accurate and well-presented food orders.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Greeted guests with friendliness and professionalism.
Recognized by management for providing exceptional customer service.
Proactively assessed customer needs and provided beverage refills, condiments and other services.

Dunking Donuts | Frederick, MarylandCashier01/2016 - 12/2016

Attend the cash register.
Take care of customers food and drinks.
Refill the shelves with various supplies.
Take orders by phone and by drive thru.
Cleaning the refrigerator equipment and refill in all products.
Taking care of inventories of perishable products.
Preparation and elaboration of fast foods ( breakfast sandwich, bagels,etc ).
Prepare weekly report of the products in charge.
Make request for consumer products.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Worked closely with front-end staff to assist customers.

National Medical Institute | Hialeah, FLReceptionist01/2020 - 04/2020

Answer phone calls to provide information about school course offering.
Make appointments with prospective students.
Telemarking.
Schedule students activities for paperwork.
Took accurate messages for staff and management to facilitate open and speedy communication.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Sorted incoming mail and directed to correct personnel each day.
Answered and directed incoming calls using multi-line telephone system.

Education and Training

Miami Dade College | Hialeah, FLHigh School Diploma2019

Personal Information

Occupation: student

Nationality: American

Date of birth: 25 February 2002

Objective

Communication, flexibility, proactive, friendly, customer orientated, patient, polite, work great under pressure, positive attitude, problem-solving skill, honesty, up selling technique, observational skill, teamwork skill.

Languages

English
Spanish

Interest

Mindfulnes, Artificial Intelligence, Music

Resume Overview

Companies Worked For:

Burlington
Mariachi Restaurant
Dunking Donuts
National Medical Institute

School Attended

Miami Dade College

Job Titles Held:

Customer Service Associate
Table Busser
Cashier
Receptionist

Degrees

High School Diploma

Customer Service Associate Resume Example

Resume Score: 80%

Resume Overview

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