Friendly and efficient employee devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding all standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Cheerful and upbeat employee with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Personable, friendly and solution-oriented employee with over 15+ years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, all management experinces, time management and sales. Dedicated to customer loyalty and satisfaction.
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