Customer Service Associate Resume Example
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CUSTOMER SERVICE ASSOCIATE
Summary
Hardworking and reliable with strong ability in phone operation and office organization. Offering caring, organized and timely service. Highly organized, proactive and punctual with team-oriented mentality.
Skills
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Experience
Customer Service Associate|Aramark Corp. - Farmville , VA|03/2016 - 02/2017
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
- Shared detailed information regarding [Product or Service] options to help customers make decisions.
- Processed customer account changes using [Software].
- Educated customers on special pricing opportunities and company offerings.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Delivered service and support to each customer, paving way for future business opportunities.
- Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Second Assistant Manager|Bartell Drugs - Lake Forest Park , WA|04/2012 - 10/2014
- Coordinated and merchandised seasonal collections and designs based on trending styles.
- Implemented store visual standards with proper product placement and advertisement displays.
- Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
- Achieved personal and store sales goals with sound customer service and sales protocol.
- Processed sales transactions using POS system and returned receipts and payment cards to customers.
- Communicated item availability with retail team members and shoppers.
- Facilitated positive guest experiences by promptly locating desired items for customers.
- Performed stock processing by filling and stocking floor racks and backstock racks.
- Followed company standards for merchandise presentation and planograms of best apparel and displays.
- Initiated loss prevention standards and audit requirements to alleviate retail theft.
- Recovered clothing items from fitting rooms and returned to specified department areas.
- Tracked inventory by scanning into [Type] system.
- Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
- Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Guided and supported [Number] staff members to consistently achieve team and personal goals.
- Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
- Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
- Increased sales on consistent basis by developing key customer relationships.
- Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
CNA|Berkshire Healthcare - East Longmeadow , MA|05/2008 - 11/2011
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Documented activities and recorded information in EMR system.
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Delivered nursing assistance to residents in [Number]-bed [Type] care facility.
- Used mobility devices and [Type] equipment to transport patients.
Education and Training
South Dearborn High School|City, State|05/2005High School Diploma
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Resume Overview
School Attended
- South Dearborn High School
Job Titles Held:
- Customer Service Associate
- Second Assistant Manager
- CNA
Degrees
- High School Diploma
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