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Customer Service Associate Resume Example

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CUSTOMER SERVICE ASSOCIATE
Summary

Hardworking and reliable with strong ability in phone operation and office organization. Offering caring, organized and timely service. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Inbound and outbound calling
  • Customer relationship management
  • Effective communication
  • Problem-solving abilities
  • Customer relations
  • Courteous demeanor
  • Office equipment proficiency
  • High-energy attitude
  • Product organization
  • Customer Service
Experience
Customer Service Associate|Company Name - City, State|03/2016 - 02/2017
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Processed customer account changes using [Software].
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
Second Assistant Manager|Company Name - City, State|04/2012 - 10/2014
  • Coordinated and merchandised seasonal collections and designs based on trending styles.
  • Implemented store visual standards with proper product placement and advertisement displays.
  • Ticketed items with pricing and markdowns and restocked sales floor according to merchandising plan.
  • Achieved personal and store sales goals with sound customer service and sales protocol.
  • Processed sales transactions using POS system and returned receipts and payment cards to customers.
  • Communicated item availability with retail team members and shoppers.
  • Facilitated positive guest experiences by promptly locating desired items for customers.
  • Performed stock processing by filling and stocking floor racks and backstock racks.
  • Followed company standards for merchandise presentation and planograms of best apparel and displays.
  • Initiated loss prevention standards and audit requirements to alleviate retail theft.
  • Recovered clothing items from fitting rooms and returned to specified department areas.
  • Tracked inventory by scanning into [Type] system.
  • Ordered merchandise with accuracy by verifying back stock and maintaining inventories.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Reviewed inventory and sales records, tracked trends and reported on activities to senior management for use in key decision making.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Delegated tasks to employees based upon individual strengths and experience in [Area of expertise].
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Guided and supported [Number] staff members to consistently achieve team and personal goals.
  • Hired, trained, supervised and motivated team of [Number] retail professionals to provide knowledgeable and fast service to every guest.
  • Mentored newly hired [Job title]s in upselling techniques, [Skill] and [Skill] to improve sales expertise.
  • Increased sales on consistent basis by developing key customer relationships.
  • Achieved sales goals and business objectives by motivating staff and promoting [Product or Service].
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
CNA|Company Name - City, State|05/2008 - 11/2011
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented activities and recorded information in EMR system.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Delivered nursing assistance to residents in [Number]-bed [Type] care facility.
  • Used mobility devices and [Type] equipment to transport patients.
Education and Training
South Dearborn High School|City, State|05/2005High School Diploma
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Resume Overview

School Attended

  • South Dearborn High School

Job Titles Held:

  • Customer Service Associate
  • Second Assistant Manager
  • CNA

Degrees

  • High School Diploma

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