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customer service associate resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Inbound and Outbound Calling
  • Customer Support
  • MS Office Proficiency
  • Upbeat and Positive Personality
Experience
Customer Service Associate, 08/2022 to 01/2023
Massmutual Financial GroupPA, State,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Operated multi-line phone system and online messaging system to communicate with customers.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
Food Specialist, Cashier, 08/2013 to 05/2022
Parts TownCastleton, IN,
  • Rotated old stock, added new items to storage and maintained proper organization per codes.
  • Used suggestive selling techniques to promote add-on sales.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed refunds for worn, damaged and broken merchandise.
  • Discounted purchases by scanning and redeeming coupons.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Answered customer questions and provided store information.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Helped customers find specific products, answered questions and offered product advice.
  • Cooked batches of food to serve up to 2 meals per day.
  • Maintained correct food temperature and transported meals according to safe handling guidelines.
  • Developed delicious and healthy meal plans per standards.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Helped with purchases and signed customers up for rewards program.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Collected payments and provided accurate change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Processed sales transactions to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
Cleaning Crew Member, 08/1988 to 01/2011
Claire's AccessoriesFranklin, TN,
  • Followed instructions regarding duties and assignments for facility and machinery maintenance.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Used shampoos and steam equipment to periodically clean upholstery and carpeting.
  • Performed daily dusting, leather and wood surface polishing and wall washing.
  • Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
  • Spot-cleaned glass surfaces and windows with cleaning solutions.
  • Mixed water and detergents in containers to prepare chemical cleaning solutions.
  • Operated carpet extractors and floor buffers according to instructions.
  • Replenished supply of hand soap, paper towels and other consumables.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Sanitized frequented areas and equipment using approved supplies.
  • Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Measured and mixed detergents with water for use in commercial cleaning.
  • Swept, mopped and sanitized wooden and tile floors.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
  • Emptied wastebaskets to transport trash and waste to proper disposal areas.
  • Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
  • Dusted ceiling fans and air vents to eliminate dirt buildup.
  • Labeled and properly stored chemicals, equipment and cleaning products.
  • Responded to emergency cleaning requests to meet client expectations.
  • Reduced cleaning time significantly while maintaining company quality standards.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Cleaned sinks, floors and mirrors to keep bathrooms sanitized and organized.
  • Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
  • Transported trash and hazardous waste to appropriate disposal area.
  • Created inventory checklists and stocked housekeeping carts.
  • Reported damaged and broken furniture, upholstery and fixtures to supervisors.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
Sales Associate, 08/1994 to 05/2004
Macys Department StoreCity, STATE,
  • Answered incoming telephone calls to provide store, products and services information.
  • Adhered to company initiatives and achieved established goals.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Obtained signatures for financial documents and internal and external invoices.
  • Worked with fellow sales team members to achieve group targets.
  • Assessed customer needs to provide assistance and information on product features.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Increased purchase amounts by cross-selling with similar products.
  • Collected payments and provided accurate change.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Helped customers find specific products, answered questions and offered product advice.
  • Used technology resources to assist customers in locating and selecting items.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education and Training
High School Diploma: , Expected in 06/1965 to West Division High School - Milwaukee, WI,
GPA:

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Resume Overview

School Attended

  • West Division High School

Job Titles Held:

  • Customer Service Associate
  • Food Specialist, Cashier
  • Cleaning Crew Member
  • Sales Associate

Degrees

  • High School Diploma

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