customer service associate resume example with 17+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Organized Patient Service Representative with over 10 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Skills
Report preparation
Complaint resolution
Sales expertise
Order Fulfillment
Inbound and Outbound Calling
Staff education and training
Medical terminology knowledge
Professional telephone demeanor
Retail store support
Money handling abilities
Administrative support
Education
Palm Beach Atlantic University - West Palm BeachWest Palm Beach, FLExpected in 08/1998 ā āAssociate of Arts:Liberal Arts And General Studies - GPA:
Cambridge College of Healthcare & TechnologyDelray Beach, FLExpected in 09/2013 ā āAssociate of Science:Diagnostic Medical Sonography - GPA:
Wellington High SchoolWellington, FL, Expected in 06/1996 ā āHigh School Diploma: - GPA:
Work History
Hanmi Bank - Customer Service Associate Garden Grove, CA, 12/2021 - 04/2022
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered product and service questions, suggesting other offerings to attract potential customers.
Offered advice and assistance to customers, paying attention to special needs or wants.
Responded to customer requests for products, services and company information.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cross-trained and provided backup support for organizational leadership.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Welcomed, greeted and assisted guests in high-traffic store, generating over $5,000 dollars in business
William Demant Holding A/S - Patient Care Coordinator Richardson, TX, 04/2018 - 03/2020
Reviewed each step of patient care and made proactive adjustments to avert issues.
Established rapport and relationships with patients and external partners to cross-train and support medical staff.
Sent and handled electronic requests for new medications and medication refills.
Worked with patients to schedule tests and procedures.
Worked closely with patients to deliver excellent and direct individualized patient care.
Updated documentation and reports detailing patient activities, care actions and hospital determinations.
Delivered excellent patient experiences and direct care.
Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Scheduled presentation appointments for pharmaceutical representations and physicians.
Maintained confidentiality of patient data and condition to safeguard health information.
Managed prescriptions by sending electronic requests for new medications and refills.
Educated patients by explaining preparation instructions for upcoming procedures and tests.
Resolved problems with communication and billing to foster seamless services.
Upheld confidentiality requirements and regulatory compliance guidelines.
Monitored logistics for patient intake and implementation of proposed courses of treatment.
Explained upcoming treatment preparation, instructions and other facts to patients.
Encouraged patients to schedule recommended tests and procedures.
Monitored ongoing care and proactively corrected problems.
West Coast Dental - Office Manager Pomona, CA, 02/2007 - 03/2018
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Oversaw accounting, budgeting and financial reporting.
Addressed and remedied all patient or team member issues.
Built relationships with physicians to create steady referral pipeline.
Assisted with regulatory issues such as compliance.
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.