Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Energetic employee with excellent track record of effective merchandise presentation, prompt and courteous customer care, and persuasive selling skills. Customer-oriented individual talented at presenting recommendations to customers based on needs and maintaining orderly appearance and organization of merchandise. Committed to developing and maintaining relationships with prospective and existing customers.

  • Customer service
  • Team management
  • Problem resolution
  • Team building
  • Sales
  • Scheduling
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Product Location
  • Quality Management
  • Window Cleaning
  • Ordering Supplies
  • Hazardous Chemical Training
  • Building maintenance
  • Training and Development
  • Processes and Procedures
  • Training and mentoring
  • Contract Management
  • Sales and marketing
  • Organization
  • Communications
  • All lift equipment
  • Inbound and Outbound Calling
  • Shipping and Receiving
  • Cash Handling
  • Product Knowledge
  • Cash Register Operation
  • Visual Displays
  • Cleaning techniques
  • Vacuuming
  • Mopping and Sweeping
  • Exceptional Time Management
  • Leadership
  • Conflict Resolution
  • Project Management
  • Inventory oversight
  • Complaint resolution
  • Creative merchandising
Work History
04/2016 to 09/2019 Customer Service Associate Arlington Power Equipment Inc. | Palatine, IL,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer relations and customer service through daily communication and interaction.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Described and explained details about over 100 tools and provided service options to inform customers and guide purchasing decisions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Decreased downtime by training 20 employees on company products and sales strategy.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Skilled using cash register including processing sales discounts and refunds.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Educated customers on promotions to enhance sales.
  • Executed multiple projects efficiently, including delivery and order filling.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions, and optimal appearance.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Checked prices for customers and processed items sold by scanning barcodes.
11/2015 to 03/2016 Cashier Bj's Wholesale Club, Inc. | Johnston, RI,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
01/2015 to 09/2015 Housekeeping Attendant Francisan Health | Columbus, IN,
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Picked up trash from parking lot and garden areas.
  • Cleaned glass and planters in public areas such as lobby, pool and public restrooms.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, toilet paper and soap.
  • Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
  • Maintained public and guest room floors by mopping, sweeping and vacuuming.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
Expected in 06/2018 High School Diploma | Irondale Senior High School, New Brighton, MN GPA:
Expected in No Degree | Nursing Anoka-Ramsey Community College, Minneapolis, MN GPA:
  • Forklift certified
  • Reach-truck certified
  • Pallet jack certified
  • Order-picker certified
  • Electric ladder certified
  • Project Management Professional (PMP)

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Resume Overview

School Attended

  • Irondale Senior High School
  • Anoka-Ramsey Community College

Job Titles Held:

  • Customer Service Associate
  • Cashier
  • Housekeeping Attendant


  • High School Diploma
  • No Degree

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