LiveCareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Energetic employee with excellent track record of effective merchandise presentation, prompt and courteous customer care, and persuasive selling skills. Customer-oriented individual talented at presenting recommendations to customers based on needs and maintaining orderly appearance and organization of merchandise. Committed to developing and maintaining relationships with prospective and existing customers.

Skills
  • Customer service
  • Team management
  • Problem resolution
  • Team building
  • Sales
  • Scheduling
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Product Location
  • Quality Management
  • Window Cleaning
  • Ordering Supplies
  • Hazardous Chemical Training
  • Building maintenance
  • Training and Development
  • Processes and Procedures
  • Training and mentoring
  • Contract Management
  • Sales and marketing
  • Organization
  • Communications
  • All lift equipment
  • Inbound and Outbound Calling
  • Shipping and Receiving
  • Cash Handling
  • Product Knowledge
  • Cash Register Operation
  • Visual Displays
  • Cleaning techniques
  • Vacuuming
  • Mopping and Sweeping
  • Exceptional Time Management
  • Leadership
  • Conflict Resolution
  • Project Management
  • Inventory oversight
  • Complaint resolution
  • Creative merchandising
Work History
04/2016 to 09/2019 Customer Service Associate Arlington Power Equipment Inc. | Palatine, IL,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Managed customer relations and customer service through daily communication and interaction.
  • Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
  • Utilized exceptional communication to connect with customers, assess needs and present solutions.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Described and explained details about over 100 tools and provided service options to inform customers and guide purchasing decisions.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Decreased downtime by training 20 employees on company products and sales strategy.
  • Recommended items to customers based on specific needs and explained features and benefits.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
  • Skilled using cash register including processing sales discounts and refunds.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Utilized basic sales strategy to engage customers and present solutions to suit individual needs.
  • Educated customers on promotions to enhance sales.
  • Executed multiple projects efficiently, including delivery and order filling.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions, and optimal appearance.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Checked prices for customers and processed items sold by scanning barcodes.
11/2015 to 03/2016 Cashier Bj's Wholesale Club, Inc. | Johnston, RI,
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing tobacco sales to underage customers.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Assisted customers by answering questions and fulfilling requests.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Educated customers on promotions to enhance sales.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
01/2015 to 09/2015 Housekeeping Attendant Francisan Health | Columbus, IN,
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.
  • Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Picked up trash from parking lot and garden areas.
  • Cleaned glass and planters in public areas such as lobby, pool and public restrooms.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, toilet paper and soap.
  • Delivered and retrieved items on loan to guests such as ironing boards, cots and irons.
  • Maintained public and guest room floors by mopping, sweeping and vacuuming.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
Education
Expected in 06/2018 High School Diploma | Irondale Senior High School, New Brighton, MN GPA:
Expected in No Degree | Nursing Anoka-Ramsey Community College, Minneapolis, MN GPA:
Certifications
  • Forklift certified
  • Reach-truck certified
  • Pallet jack certified
  • Order-picker certified
  • Electric ladder certified
  • Project Management Professional (PMP)

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Resume Overview

School Attended

  • Irondale Senior High School
  • Anoka-Ramsey Community College

Job Titles Held:

  • Customer Service Associate
  • Cashier
  • Housekeeping Attendant

Degrees

  • High School Diploma
  • No Degree

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