customer service associate resume example with 6+ years of experience
Personable and dedicated Customer Service Representative with extensive experience of over 7 years in the industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
- Quality assurance
- Troubleshooting
- Problem Resolution
- Customer relationship management
- Inbound and outbound calling
- Employee management
- Credit card payment processing
- Conflict mediation
- Sales
- Call center experience
- Quickbooks
- Salesforce
- Shopify
- ShipStation
- Endicia Professional
- MailChimp CRM
- Klaviyo CRM
- Gorgias Live Support
- Accounts Payable / Receivable
- Invoicing
- Scheduling
- Event Coordinating
- Social Media Marketing
- Email Marketing
- Microsoft Office Suite
- Google Docs
- Adobe Photoshop
Palatine, IL, 07/2020 - Current
Customer Associate responsible for E- commerce platform. Responsibilities included:
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Reviewed account and service histories to identify trends and issues.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Processed customer account changes using Shopify E-commerce platform.
- Consulted with customers regarding product inquiries, addressing order and shipping concerns.
- Documented conversations with customers to track requests, problems and solutions.
- Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered an average of 40-50 inbound calls, helpdesk support tickets and live support chats per day and directed to designated individuals or departments.
Edmond, OK, 02/2017 - 02/2020
Communications Director and Customer Service Manager responsible for Health and Beauty E- commerce platform. Responsibilities included:
- Managing and directing the organization's internal and external communications.
- Recruit, train, and supervise 10+ customer service reps and associates. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Manage front-end operations to ensure friendly and efficient transactions at checkout.
- Spearheaded customer email database with over 65,000 subscribers through email marketing, campaigns, segmentation and automated flows.
- Supervise public relations staff, create communication strategies, and served as the key spokesperson and media contact for the organization.
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Take ownership of customer issues and follow problems through resolution.
- Keep accurate records and document customer service actions and discussions.
Palm Springs, CA, 02/2017 - 02/2020
Executive Administrative Assistant and Account Executive responsible for Health and Beauty E- commerce platform. Responsibilities included:
- Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and projects.
- Manage executive calendars, coordinate meetings, appointments, events, and travel arrangements.
- Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and projects.
- Compose and proofread memos, letters, reports, and presentations ensuring accurate and error- free communication.
- Serve as primary point of contact for new acquisitions, answer customer questions regarding products and availability, uses, and credit terms.
City, STATE, 06/2014 - 01/2017
Customer Service Manager responsible for credit repair and legal services. Responsibilities included:
- Serve the needs of existing clients and consistently meet sales quotas while meeting expected outgoing call rate of 250+ cold calls per day.
- Recruit, train, and supervise 5+ customer service reps and associates. Foster an environment in which employee personnel are fully capable of creating effective funnel system and resolving solutions in timely manner with customer satisfaction and revenue growth.
- Improve customer service experience, create engaged customers and facilitate organic growth.
- Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets.
- Evaluated quality of representatives' phone calls and provided feedback to management.
- Created training manuals targeted at resolving simple and difficult customer issues.
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Van Nuys Senior High School
Job Titles Held:
- Customer Service Associate
- Customer Service Manager
- Executive Administrative Assistant
- Customer Service Manager & Sales Associate
Degrees
- High School Diploma
By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy